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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing the worst hotel I’ve ever came across! Will never recommend this hotel to anyone.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
호텔 안 모든 것들이 오래됐고 특히 쇼파베드를 신청했는데 그건 스프링이 그대로 느껴질 정도로 엉망이였습니다. 방음 장치도 잘 안되어서 힘들었습니다. 가족 끼리 가기엔 별로인듯.
Business response:
MI, thank you for sharing your feedback. We are glad you liked our courteous associates and had a pleasant stay, but we would like to offer our apologies for any inconvenience caused. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The staff were friendly and nice. The breakfast was a joke. They did not clean the room.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you had due to our housekeeping policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. ... read more
We called before arriving because we were going to be very late to check-in. We arrived at 1:30 am and the front desk lady didn’t know how to check us in. She took 35 mins to give us a room key. I had my children with me exhausted from a 5 hr trip and this lady didnt even care that one of my kids was crying to use the bathroom. Just horrible.
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was filthy. Looked lije they hadnt cleaned the floors in a month. There was no.bedding for the sofa sleeper in our room. And could only get a sheet and pillow from the staff. We stayed here 1 year ago and everything was fine. In a years time there was alot of things that were didferent. The staff looked miserable, the hotel l9oked run down and all the floors were filthy. There was No breakfast provided other than plain oatmeal andleft over coffee from the night before. I will jever stay here again. It was horrible.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the difficulties you had when staying here. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest satisfaction with our service to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Broken appliances, trash all around the building. Horrible smell throughout building.
Business response:
Please accept our apologies for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The staff were terrible. We have NEVER been treated like that by anyone at all! I was shocked that they could do that. My friend didn’t get her room until 2:00 am and had to make up her own bed. She will be calling and requiring refund. I will NEVER recommend this hotel or anyone owned by them.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Room smelled like cigarette smoke. Asked for a different room was told they were all booked up and to find a house keeper and ask for some spray to mask the smell. Room didn't feel clean, no trash cans anywhere to be found. House keeping didn't come to refresh the room during my stay. Building its self was not very secure. Anyone and everyone could come in and out the back door that would not lock. Got charged for parking multiple vehicles. Front desk lady not very friendly. I will not stay again. What a waste of over 300$
Business response:
Steven, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.