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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was ass. Garbage ass hotel they need to kill them selves
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
When I first walk into the lobby the receptionist was very rude. The room was nothing like we expected, there was blood on the sheets, and the towels were dirty. I found extra sheets in the closet.
Business response:
Thank you for being our guest. We are sorry for the poor service you received from our front desk associate upon your arrival and regret your room was not in a spotless condition as it should have been. Rest assured that we take these reviews seriously and have shared it with the front desk team and housekeeping team to ensure we do not repeat such mistakes. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
While the staff was five star - incredibly friendly and helpful - the hotel property itself needs work. Dingy, hallways and room smelled pretty strongly, musty/moldy smell. Location to the event center is great though. Easy walk.
Business response:
Thank you for being our guest. Although you liked our courteous associates and found our location ideal for your needs, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The hotel smelled really bad in both the rooms and halls as well as the towels and blankets
Business response:
Thank you for staying with us. We work hard to provide a clean and comfortable environment, and we are sorry that the smell compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
when we are there they overbooked room. they don't have my room. then they send us to other location. its very old & dirty. we don;t like it.
Business response:
Jasvir, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and the discomfort, this caused and appreciated your patience while we made arrangements to move you to one of our sister hotels. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely Hotel Management
Wow. First: Ignore ALL pictures posted for this hotel... 1) Breakfast Bar consists of Instant Oatmeal ONLY (no muffins or other items, as pictured); AND, no bowl or spoon to eat said oatmeal -- only paper cups and coffee swizzle sticks to stir it with (and you then 'drink' it, I guess)... Second: The bed in our room was a FULL SIZE, not Queen -- this seems to be the norm (every room) as they didn't offer a switch/resolution... Third: WiFi IS NOT FREE* (to stream content, you must upgrade/purchase their bandwidth!!... Fourth:... read more
Property was clean, and dinning and shopping was close. But we called 3 times 1- see was to conform our stay 2-we was running late and having trouble with car rental to leave 3 - was to let extended stay know we was in the road and our check in would be early hours of morning We had a 8 hour drive from Oklahoma and with unexpected delays it would be early hours of morning before we would arrive. We arrive at 5:30 am and our reservation was missed up cause no passed on the message to the other person like they should off Our ... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Close and convenient to NRG Stadium. Staff were fun, friendly and helpful! I was bit several times at night by bugs in the room. This is the reason for my lower rating.
Business response:
Thank you for being our guest. Although you liked our proximity to the NRG stadium and were impressed with our courteous associates, we are sorry for the inconvenience you had due to bugs in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.