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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Deborah, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Good hotel Great wi-fi The hotel is in a very prime location. Everything we needed was nearby. There was an old smell in the room, and our a/c went out, but the staff graciously moved us to a better smelling room with a working a/c and everything was fine. I really liked the hotel and the service. I would recommend it. The wi-fi also worked amazing, with no freezes...I was very surprised.
Business response:
Chantrel, thanks for the kind review of Extended Stay America and recommending us to others. We are glad you had a comfortable stay with us and were impressed with our ideal location close to many interesting spots in our city. However, we are sorry for the inconvenience you had in your previous room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Had better experiences at other extended stay. This one smelled funny, doesn’t provide dishes unless you pay extra, doesn’t have daily housekeeping, must take old towels to front to get new ones, staff watch you on camera then come to front desk to help opposed to being at front desk, they advertise free breakfast but it’s really “grab and go” like coffee and muffins. The bedding was really thin when asked for extra blanket they don’t provide them. Rooms are outdated. Paid for a sofa bed but it had no bedding or pillows. It ... read more
Business response:
Thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Sincerely, Hotel Management
Business response:
Aletha, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
Nice, convenient, clean hotel. Very hospitable and close to hospital.
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Great and
Business response:
Thank you so much for choosing Extended Stay America for your accommodations and for sharing that you enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! Thanks again for being our guest, and please stay with us the next time you are in town. Sincerely, Hotel Management
Clean, comfortable and convenient to NRG Stayed here for easy access to a conference at NRG. It was a very convenient walk, and I saved by not having to pay for parking each day at NRG. Great options for local restaurants in the evening, and it was convenient being able to cook when I wanted to in the in-room kitchen. Although, the hotel needs updating, it was convenient, comfortable, and more importantly clean.
Business response:
Sara, thanks for the excellent feedback. We are thrilled to read you has a relaxing stay and that you liked our convenient location close to many spots of interest. On behalf of everyone here at Extended Stay America, we invite you to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.