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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One tiny thing: I suffer with allergies, and sometimes, I need to soak my feet in ice water. There was no ice in our freezer. (There were ice trays to make ice, but I had just arrived and had not yet filled the trays.) There were no ice machines in the hallways. I asked at the front desk about ice, telling the manager that it was an allergy-related request, not just to cool my drink. The front desk had not ice, or at least none that they were willing to give me. Other than this, our stay was excellent.
Business response:
Robin, thanks for being a guest at Extended Stay America. Although you had an overall pleasant stay with us and found our offerings to your satisfaction, we are sorry for the inconvenience caused to you while here. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Quick walk to NRG Stadium. It's a good hotel for the price. Location is excellent. We walked to NRG stadium.
Business response:
Melissia, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and had a comfortable time being here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Clean but out of date Staff was nice, price was good but facility needs updates and room needing new carpet and a good dusting. Appears cleaning crew do omly the basics.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve ourselves. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Awesome hotel The hotel staff was very nice. Rooms was as promised. Everything was great, close to nrg park and shopping center. I definately would recommend to my friends.
Business response:
Mondo, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Great location & great staff! Was this the fanciest hotel I ever stayed in? No, but my room was very clean and the staff were very helpful. The morning after my first night I reported that the tub faucet was dripping and it was repaired that same day before I returned to my room in the afternoon. My plans changed and I had to cancel my last nights stay and my money was refunded immediately with no hassle. Great customer service!
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you liked your comfortable room and especially enjoyed the service provided by our excellent staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Close to Medical District This hotel is basic, but very clean and because the rooms are "extended stay" they have kitchen facilities and a separate sitting area. Shuttle to the hospitals if needed and close to grocery stores, drug stores and restaurants for all your needs. While they do not change linen or clean the rooms everyday, one does not do this at home either! Great value.
Business response:
Thank you for your kind review. We are glad you enjoyed your stay at the Extended Stay America. It is our goal to deliver a great value at a fair price, and we like knowing that we have accomplished just that. We hope to welcome you back soon for an even better experience next time and earn your highest rating. Sincerely, Hotel Management
Business response:
Kyle, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Mark, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
Steven, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.