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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Very noisy
Business response:
Isela, thanks for staying at Extended Stay America and for the feedback. We are glad to know you had a good stay with us and that you were happy with what we offer. Regarding noise issue, our front desk is available, and I'm sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Stacey, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Nice hotel near MDAnderson Pleasant enough. We are in town for medical appointments, so we appreciate the location.
Business response:
Thank you for being our guest at Extended Stay America! We are delighted you found our location perfect for your needs. We hope our hotel will be your preferred choice when you come back to the area. Sincerely, Hotel Management
Business response:
Aron, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled you had an excellent experience and that we met and exceeded all of your expectations. We would love to welcome you the next time your travels bring you to the area. Sincerely, Hotel Management
Room was clean and cozy.. 2nd shift staff was very friendly. Only issue was the computer was acting up.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Juan, thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Bad Customer Service Everything was perfect until checkout. The guy at the front desk was very rude and inconsiderate. I had spoke with him about me trying to solve a issue with my bank and that I wasn't sure if I was staying over or not. He told me it was okay, but called me a hour later and told me to get out. He was very rude about it. I was very upset because I had to go book another hotel instead of just paying for the room I was already in.
Business response:
Rachael, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind him our main goal is to provide outstanding customer care to our guests. We hope you will reconsider a second visit. Sincerely, Hotel M... read more
Hotel Room We stayed overnight to attend the texans game. The room was overall good, we had no problems. It was comfortable and was a great nights stay.
Business response:
Rita, thank you for choosing Extended Stay America while you were here to attend Texans game. It’s a pleasure knowing you had a great time being with us and loved our comfy bed. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.