Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Paul, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

William, thank you for being our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Lakeitha, thank you for the review of Extended Stay America. Although we are happy you liked our friendly associates, we are sorry for the cleanliness issues you encountered. We hope the positive aspects of your stay will give us the opportunity to host you again and provide you with the much better experience. Sincerely, Hotel Management 

Business response:

Cheryl, thanks for evaluating your stay. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

thanks for being our guest at Extended Stay America while here to attend a sporting event. We are delighted to read you experienced a good night's sleep in your cozy bed and had a great stay with us. Thanks once more for the review, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Kwmane, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management