Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Erica, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

David, thanks for returning to Extended Stay America and for sharing your wonderful review. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with all that we have to offer. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Luis, we were happy to read about your wonderful stay at Extended Stay America. We work hard to ensure every guest has a comfortable and relaxing stay. We will share your flattering compliments with our team. Thanks for the great review, and we look forward to welcoming you back the next time you are in the area! Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable visit and you found us to be a good value. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you liked your well-appointed room and that you found us to be a good value. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Isela, thanks for staying at Extended Stay America and for the feedback. We are glad to know you had a good stay with us and that you were happy with what we offer. Regarding noise issue, our front desk is available, and I'm sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Stacey, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America! We are delighted you found our location perfect for your needs. We hope our hotel will be your preferred choice when you come back to the area. Sincerely, Hotel Management