This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NRG hotel Only complaint is too loud. Could hear garbage truck in the morning
Business response:
Thank you for being our guest at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. We are pleased to know you had a pleasant stay. However, we are sorry for the noise issue you experienced while being here and regret the inconvenience it caused. I'm sorry we were not aware of this problem as we would have been happy to try and resolve the issue or move you to another suite. We appreciate you business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Luis, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Stanley, thank you for staying with us and taking the time to share your review. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your gracious rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Houston - Med. Ctr. - NRG Park – Kirby. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Matt, thank you for the fabulous rating of Extended Stay America - Houston - Med. Ctr. - NRG Park – Kirby. We couldn't be happier to see you were impressed with everything we have to offer and had a wonderful stay. It was a delight hosting you, and we look forward to welcoming you back soon for another memorable experience. Sincerely, General Manager
OK for a short stay The price of this hotel was pretty good compared to others in the area. The room was clean and comfortable, but some of the common areas (hallway, stairwell, elevator) didn't seem to be well-maintained or particularly clean. There was some smelly trash in the stairwell and the hallway had an odd odor the entire time we were there. It wasn't a huge problem, but it was noticeable every time we returned to the hotel. The free breakfast offerings were pretty basic (coffee, tea, granola bars, and muffins) thou... read more
Business response:
Thank for the review. We truly acknowledge your kind comments regarding our courteous associates and comfortable suites. It is a pleasure to know you that you found us to be a great value. Your feedback has already been shared with our housekeeping staff, and we will do our best to ensure a better stay in future. Thanks again, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Jeffrey, thank you for your visit. We are glad to see you had an overall pleasant stay, but we are sorry for failing to meet all of your expectations. It was nice to have you here, and we hope to see you again soon. Sincerely, General Manager
Unremarkable facility Untemarkable facility. Room wasn' clean - carpet had some items that should have been vaccumed, bathroom sink's faucet has not been cleaned. Dishwasher is falling apart. Only garbage can is in the kutchen, none in the bathroom. Room across the hall had a whining dog that the front desk couldn't do anything about.
Business response:
Jacob, please accept our apologies, not only for the issues you experienced but also that we failed to address these concerns in a manner that left you with a good impression. Your concerns in regard to cleanliness will be shared with the housekeeping associates. We regret the inconvenience these caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be su... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.