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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dalton, we appreciate you sharing your kind rating online. It was a pleasure having you as our guest, and we hope to see you soon at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby with other travelers online. It was our pleasure hosting you, and we hope to see you again in the future. Sincerely, General Manager
Not the best experience Nice room but noisy. It was an inconvenience that the system was down at the time of checking out and the customer service received at that particular time was the worst I had compared to other hotels I stayed. Won't be coming back here.
Business response:
Thank you for being our guest and letting us know your overall experience was pleasant. However, we’re sorry for the service issue you encountered at the time of checking out. I have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Booked this hotel because it was close to NRG stadium. Paid for a queen bed but got a full instead. Website said continental breakfast but all they had was oatmeal and coffee. Staff was very friendly. Overall not bad experience but wished a few things had been better.
Business response:
We strive for above average for our guests and we appreciate the feedback you provided so we can improve. We never want to mislead our guests, the various websites do not have a category for complimentary grab and go breakfast. However, we do offer a version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Now that you are a bit more familiar with our hotel and our brand, we do hope you will select us again during your travels. General Manager
An Un-expected Stay My stay was good with a great rate for a last minute room due to a power outage in my area of my home.
Business response:
Reba, thanks for choosing us to stay with us during the power outage in your area. We are happy to read you had an overall pleasant visit and that you found us to be a good value. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Served its purpose We stayed here while we had an appointment at Texas Children's Hospital so we weren't looking for an all inclusive resort just a place to sleep that was comfy. The rooms are nice and beds are comfy. AC works great! Pool isn't huge but it is nice to cool off in. TV had a nice selection on channels. It's a short drive to some great bbq spots and local fast food joints. My only complaints are that the shower curtain had soap scum at the bottom and there was a little mold around the tub in spots. And the break... read more
Business response:
Jennifer, thank you for choosing to stay at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. We are glad to know our location was ideal for your needs and that you were impressed with your comfortable room. We appreciate your observation as it shows the areas where we can make improvements. We look forward to welcoming you back soon. Sincerely, General Manager
Very good overall Good value stay...room was nice and had all you need in a home. Very nice and quiet area with plenty of places to go eat.
Business response:
Ricardo, thank you for sharing your experience at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. We are delighted to read you were impressed with your room and that our location was perfect for your needs. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Business response:
Grant, thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Great location with restaurants and shopping near by. Perfect if you neec to be at consulates. Breakfast could be better
Business response:
Thank you for sharing your experience at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. We are glad to read you enjoyed your time with us and that our convenient location made it even better. We appreciate your suggestion and hope to see you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.