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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is excellent. Food, groceries, and business center are within walking distance.
Business response:
Thank you for choosing Extended Stay America for your stay. We are delighted you had a great time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Highly recommend This is a wonderful hotel. This was our second time staying here and is was wonderful both times. Clean, comfortable and the staff was great.
Business response:
Larry, welcome back to Extended Stay America. We are delighted to know you loved each and every aspect of our hotel and that you had a great stay. Your wonderful compliments will be shared with the entire team. Thanks for the recommendation. We look forward to seeing you back again. Sincerely, Hotel Management
The closeness to md Anderson was good. The shuttle service was very convenient. Room wasn’t very clean. Had a roach crawling around on the bathroom wall.
Business response:
Thank you so much posting a review of your stay. It's nice to read that we met most of your expectations. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Hotel para una noche Fuimos a un partido de los Texans, hotel solo para una noche
Business response:
Thank you for taking the time to share your feedback. We are delighted you found our location to be an enjoyable part of your visit to our area. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Deborah, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Good hotel Great wi-fi The hotel is in a very prime location. Everything we needed was nearby. There was an old smell in the room, and our a/c went out, but the staff graciously moved us to a better smelling room with a working a/c and everything was fine. I really liked the hotel and the service. I would recommend it. The wi-fi also worked amazing, with no freezes...I was very surprised.
Business response:
Chantrel, thanks for the kind review of Extended Stay America and recommending us to others. We are glad you had a comfortable stay with us and were impressed with our ideal location close to many interesting spots in our city. However, we are sorry for the inconvenience you had in your previous room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Had better experiences at other extended stay. This one smelled funny, doesn’t provide dishes unless you pay extra, doesn’t have daily housekeeping, must take old towels to front to get new ones, staff watch you on camera then come to front desk to help opposed to being at front desk, they advertise free breakfast but it’s really “grab and go” like coffee and muffins. The bedding was really thin when asked for extra blanket they don’t provide them. Rooms are outdated. Paid for a sofa bed but it had no bedding or pillows. It ... read more
Business response:
Thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,560 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.