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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kemdhrew, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, General Manager
Good hotel Would book here again. No major problems. Clean room.
Business response:
Nathanial, thank you for taking the time to post a nice rating. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We look forward to impressing you again on your next trip as well. Sincerely, General Manager
Business response:
Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager
Nice and Close What I like about this place that it"s close to everything and everybody that mattered.
Business response:
Steven, thank you for staying at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. We are delighted to read you had an enjoyable time with us and that you loved our convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Nice getaway
Business response:
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. Sincerely, General Manager
Business response:
Dalton, we appreciate you sharing your kind rating online. It was a pleasure having you as our guest, and we hope to see you soon at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby with other travelers online. It was our pleasure hosting you, and we hope to see you again in the future. Sincerely, General Manager
Not the best experience Nice room but noisy. It was an inconvenience that the system was down at the time of checking out and the customer service received at that particular time was the worst I had compared to other hotels I stayed. Won't be coming back here.
Business response:
Thank you for being our guest and letting us know your overall experience was pleasant. However, we’re sorry for the service issue you encountered at the time of checking out. I have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Booked this hotel because it was close to NRG stadium. Paid for a queen bed but got a full instead. Website said continental breakfast but all they had was oatmeal and coffee. Staff was very friendly. Overall not bad experience but wished a few things had been better.
Business response:
We strive for above average for our guests and we appreciate the feedback you provided so we can improve. We never want to mislead our guests, the various websites do not have a category for complimentary grab and go breakfast. However, we do offer a version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Now that you are a bit more familiar with our hotel and our brand, we do hope you will select us again during your travels. General Manager
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,553 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.