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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Matt, thank you for the fabulous rating of Extended Stay America - Houston - Med. Ctr. - NRG Park – Kirby. We couldn't be happier to see you were impressed with everything we have to offer and had a wonderful stay. It was a delight hosting you, and we look forward to welcoming you back soon for another memorable experience. Sincerely, General Manager
OK for a short stay The price of this hotel was pretty good compared to others in the area. The room was clean and comfortable, but some of the common areas (hallway, stairwell, elevator) didn't seem to be well-maintained or particularly clean. There was some smelly trash in the stairwell and the hallway had an odd odor the entire time we were there. It wasn't a huge problem, but it was noticeable every time we returned to the hotel. The free breakfast offerings were pretty basic (coffee, tea, granola bars, and muffins) thou... read more
Business response:
Thank for the review. We truly acknowledge your kind comments regarding our courteous associates and comfortable suites. It is a pleasure to know you that you found us to be a great value. Your feedback has already been shared with our housekeeping staff, and we will do our best to ensure a better stay in future. Thanks again, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Jeffrey, thank you for your visit. We are glad to see you had an overall pleasant stay, but we are sorry for failing to meet all of your expectations. It was nice to have you here, and we hope to see you again soon. Sincerely, General Manager
Unremarkable facility Untemarkable facility. Room wasn' clean - carpet had some items that should have been vaccumed, bathroom sink's faucet has not been cleaned. Dishwasher is falling apart. Only garbage can is in the kutchen, none in the bathroom. Room across the hall had a whining dog that the front desk couldn't do anything about.
Business response:
Jacob, please accept our apologies, not only for the issues you experienced but also that we failed to address these concerns in a manner that left you with a good impression. Your concerns in regard to cleanliness will be shared with the housekeeping associates. We regret the inconvenience these caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be su... read more
Great Place to Stay the staff was amazing, my son thinks the place Rocks!! If we needed anything they were there to help or fix anteing . highly recommend this place. We were there for daughters doctors and we were able to go back to hotel and relax
Business response:
Wow - Jennifer, thanks for the awesome feedback. We are delighted to know all went great during your stay and that our facilities and service were to your satisfaction. It was a pleasure having you here at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, and we look forward to welcoming you and your family again soon. Sincerely, General Manager
i love staying there ihave been staying there since 2008
Business response:
Jackie, we appreciate your consistent support of Extended Stay America - Houston - Med. Ctr. - NRG Park – Kirby. It's always a pleasure to see a familiar face, and we love having you as a regular guest! I want to personally thank you for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thanks again - we look forward to your next stay! Sincerely, General Manager
Wished it offered shuttle to NRG stadium.
Business response:
Thanks for the four-star rating regarding your stay at Extended Stay America Houston - Med. Ctr. - NRG Park – Kirby. We are happy to see your visit was pleasant and also appreciate your suggestion. We look forward to welcoming you back soon! Sincerely, General Manager
Cozy hotel The hotel was great. Was here for 6 nights and completely comfortable. The first room we checked into had sticky floors but we were immediately moved to a new room. Everything was provided and it was comfy !
Business response:
Josh, I am delighted you had an excellent stay at Extended Stay America - Houston - Med. Ctr. - NRG Park – Kirby. Thank you for the review, and we are happy to note that your overall time with us was comfortable. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,553 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.