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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kathlene, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Pissed Customer This was the worst hotel stat ever. It took thirty minutes for front decsk to do the check in. She had an attitude. Get to the room, ok it was nice but nothing was in the room as indicated online. Called the front desk and she told me it would one hundred dollar deposit and NOWHERE is that indicated so we ate out both nights. We left out for awhile Saturday so the room could get cleaned only to come back to the way it was left. No new towels or clean sheets. I went downstairs and asked that lady about my room... read more
Business response:
Angela, please accept our sincerest apologies for the inconvenience caused upon arrival, and we regret the disappointing service you received from one of our front desk associates. We understand your frustration and have shared your comments with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Manageme... read more
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
I was given a dirty and nasty room that did not have enough room for my family, the room I reserved had 2 queen beds and a sofa bed
Business response:
We apologize for the cleanliness issue you had in your room. Your experience is noted and been brought to the attention of our housekeeping department for review and action. It was also disappointing to know you were not happy with the size of your room. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
DO NOT STAY HERE!! Completely paid for my room and they gave it away! Check in is after 3pm and before midnight. They told us we should have been there by 6pm to check in. Horrible front desk and horrible service!!
Business response:
Please accept our sincere apology that we were unable to accommodate you this time and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you will consider choosing us the next time you are in the area. Sincerely, Hotel Management
Business response:
Marcy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations. Please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Having been there for 4 nights, while attending my 12 year old daughter’s Gymnastics Competition, I had a chance to see other Rooms. In comparison, our room was by far not as nice & clean. We were also charged full rate of of $114 on Valentines Day. NO LOVE THERE!!! Definitely Not worth it. Sorry about that.
Business response:
Harry, thank you for choosing us while you were here for your daughter’s Gymnastics Competition. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The rooms smelled like mildew and the bath tub was dirty with dirt I don’t know and the sheets had a stench
Business response:
Francine, thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.