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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money!!! I stayed here with my husband and our three kids, and I will never make that mistake again. The room itself appeared to be clean at first sight, but looks can be deceiving. The room had roaches, I woke up to one on my pillow. The bed sheets were dirty, and the toilet kept flooding for no reason. When I asked for someone to fix it, they replied with “all of our workers just left for today, so come and get the plunger.” I will not be returning here at all.
Business response:
Charlese, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will share your comments with our housekeeping and maintenance teams to inspect your suite and take appropriate actions. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Never again. I entered my room and it was not up to scale or what I expected. It was dirty curtains stained up and unsanitary! I sent my wife to request a refund or atleast something that was better and the front office clerk told us to basically “deal with it” or leave and that we wouldn’t be refunded. I literally checked in for 10min max if even that and went to front desk with the complaint. I chose to leave since my 4 year old daughter felt uncomfortable in the room, and thought I deal with later.
Business response:
Johnny, thank you for staying with us and for your candid review. We sincerely apologize for the cleanliness issue you encountered and even more so that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; therefore, we are very disappointed this was not your experience. We will address this appropriately, and we hope you and your family will reconsider staying with us so we can provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
The property was nit well maintained. No daily xleaning service during thr 4 day stay. We only got ckean towels when we brought them down to the desk and we only received the same in clean towels, no extras. There is a roach problem, not serious but enough to make you uncomfortable.
Business response:
Thank you for your review. Please accept our apologies for the issues in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We hope you will give us an opportunity to res... read more
It was cross to my work place & many markets, restaurants & fast food.
Business response:
Even though the rating given does not reflect your generous compliments, we are glad you enjoyed our convenient location. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city. Sincerely, Hotel Management
It was terrible, there were roaches and it looked like there’re multiple people receipts in there
Business response:
Kenneth, thank you for choosing us and for reviewing your visit. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had in your suite. We will share your comments with our housekeeping team as well as our pest control provider to ensure we prevent such reoccurrences. We hope to have the chance to host you again and provide you with a better experience. Sincerely, Hotel Management
I booked rooms for myself and two of my employees who are Hispanic. The first week my office manager was sent to a room twice that was already occupied. The second week both of my employees were kept waiting almost 30 minutes at the front desk before being waiting on. Both felt they were treated disrespectful. When they got to the room, they were not cleaned, no towels and when they questioned this they were told that this was an extended stay facility, not a hotel. Further services would cost them more money. They also char... read more
Business response:
Thank you for your review. Please accept our apologies as well as every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. For any unresolved financial queries, feel free to reach out to our front desk, as they will be happy to assist you further. We would like to have another chance to host y... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.