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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was smelling like hell. And the floor was not cleaned
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness and odor. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Got to the hotel at midnight to find out that they did not have a room available when i reserved it a week in advanced. Had to drive around to find a new hotel. The Wydham down the street was very accommodating
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The pictures of this property are false. The interior doesn't look at all like what is listed. The place smelled and does NOT offer any complimentary breakfast (or even paid breakfast). No coffee makers in any of the rooms. You have to walk to one of the nearby restaurants. The location is good if you're looking for somewhere near NRG, but everything else was awful. Would not recommend.
Business response:
Darcy, we apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We regret that you were not happy with our complimentary grab-and-go breakfast offerings. Kindly note, the coffee maker is available at the front desk and it’s complimentary. We appreciate your patronage and hope that we will have a chance to ... read more
Dirty, run down, smells bad and the front desk is apathetic at best. Good proximity to MDAnderson. Stay at the Holiday Inn Exoress across the parking lot.
Business response:
We are sorry for the odor and cleanliness issues you encountered during your stay. We are working with our housekeeping team to increase the efforts to maintain the cleanliness of our property. We also apologize for the unpleasant experience you had with one of our front desk staff. We are reviewing your feedback with them to make sure this is not repeated going forward. Thank you for choosing our hotel. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and acco... read more
Toilet did not flush & I didn’t want maintenance in my room @ night. So I flushed it with wastebasket filled with water. I reported it on the way out. So, hope it is fixed 4 next occupants. Room 228. I only stayed 1 night & hotel was convenient to church near med center
Business response:
Claudia, thank you for writing a review. We are sorry for the inconvenience you experienced in your room. Our engineering team is investigating this problem to service the room immediately. We appreciate your business and hope that you will return for another visit. Sincerely, Hotel Management
in general, when I book via Hotels.com, I am pleased with the hotels. in this case, it wasn't great. I don't believe offering coffee qualifies as breakfast included. I recommend hotels.com to stop advertising breakfast is included at this hotel. the room smelled funny, the hallway smelled like smoke. there was nobody manning the front desk when my card stopped working and I could not get into my room. I guess the good thing is I learned not to book this chain in the future.
Business response:
Patrick, thank you for your review. We apologize for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Once more, we do apologize. We hope you will aff... read more
The room smelled terribly like moth balls. Everything we took now smells and after 3 washings we still can not get the smell out.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you experienced in your room. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Terrible stay....sheets were dirty, no trash can in bedroom or bathroom, pillows so old that I had to roll up a towel to support my neck. Additionally, even though this hotel is considered “ extended stay” there was no coffee pot, no dishes..not even hot water paper cups to use for the tea I brought in myself. Stopper in tub didn’t work...never again! Location was the ONLY positive.
Business response:
Diana, thank you for staying at our hotel. We are sorry for the issues you encountered in your room and regret your visit was not a pleasant one. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We would also like to share that the kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. We hope you will give us a chance to impress you on a future... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.