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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this property because of the full kitchen and appliances but we didn't receive kitchen amenities.
Business response:
Dear Bhupendra, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk. We certainly apologize for failing to share this information with you during check-in. We have noted your concern and will reiterate to our front desk team the importance of communicating our service and amenities to guests upon arrival. We woul... read more
Las habitaciones huelen mucho a humo. Hay una mujer loquita que entra y sale al lobby y molesta a los huéspedes y empleados.
Business response:
Dear Víctor, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
No room. I paid $70 for an Uber to get here after booking on Expedia and they had no room for me. This is terrible.
Business response:
Dear Caroline, It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Nit very well maintauned
Business response:
Dear Ayman, It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Extremely poor and disappointing stay Lots of animals, seems to be multiple per persons we saw out walking their dogs with no litter bags. Outside door close to our room did not work properly, had to walk around the building several times to get in. Toilet in room was over flowing, eventually had to switch rooms and we had a baby and a disabled 92 year old traveling with us
Business response:
Dear Guest, thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the issue you mentioned regarding pets. We wish you had alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Also, we understand how frustrating it can be when maintenance issues arise. We have taken note of your comments and will ensure this is appropriately addressed. We are happy that we were able to move you to another room. We are grateful for your patience... read more
Property was right next to NASA space center, which was quite convenient and access to near by shops/starbucks was very helpful.
Business response:
Dear Sathish, thank you for taking the time to post your feedback. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
The room was filthy. There was dirt, food, mucous smeared on the walls. The sheets had odd stains on them. The entire floor was sticky.
Business response:
Dear Michael, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve withou... read more
Deposit My stay was okay. We ordered room service for more towels and sheets and they came quiet quickly. Sadly, we heard people fighting both nights... But my biggest complaint would be that I still haven't gotten my deposit back. They originally told me at checkout that it would be 4-5 days to get it back. Six days past so I called and now they are telling me it'll be an aditional 5-7 days to get my refund.
Business response:
Mahalie, thank you for choosing our hotel and taking the time to share your review. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. The charges are temporary hold to cover any incidentals. If no incidental charges were incurred, the hold is released and becomes available again in your personal account. Most banks will release the hold as quickly as possible. We will make sure we communicate this more diligently going forward, and we hope to see you again soon. Si... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.