Extended Stay America - Houston - Sugar Land

Business response:

Amber, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Ali, thank you for your review. We are sorry you did not experience the best from one of our associates and regret the inconvenience caused. Your feedback will be shared with our front desk staff to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Mario, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Heather, thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management 

Business response:

Dillian, please accept our apologies for our hotel not meeting your expectations during your stay with us. We appreciate your feedback and will share it with the appropriate individuals in our organization. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, we were disheartened to read your review. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, and we have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize, again. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hote... read more

Business response:

Dear Guest, our goal is to provide every guest with an exceptional stay, and we are so sorry you encountered so many difficulties during your visit. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management