Extended Stay America - Houston - Sugar Land

Jean 

on Expedia

5 years ago

No electricity for JOURS!! Issues with electricity. Staff unhelpful and unfriendly. 

Anonymous 

on Expedia

5 years ago

The hotel is disgusting. It says a supplied kitchen. That means a clean dish towel. No dishes. Nothing. No coffee pot. The elevator did not work for three days we were there. Imagine if we couldn't manage stairs! The wi-fi was not good. It didn't work after the first day. The hall lights were off in parts of the hall. There was NOTHING good about this hotel. Do not stay here. 

Anonymous 

on Expedia

5 years ago

Woke up to roaches on the walls & a bug on my bed!!! 

Fernando 

on Expedia

5 years ago

I would not recommend this hotel to anyone. When I arrived at the hotel I was met with a wonderful woman by the name of Felicia she had a great personality and has great customer service skill but I felt that she could use a little bit more information because when I asked her about the location and if there were any good places she would recommend eating she told me she didn't know any places because she wasn't from the area and left it as such no effort in looking or trying to look for something nearby also too as I went u... read more

MURTAZA 

on Expedia

5 years ago

A shithole Dirty and filthy are an understatement. They need to gut the entire building and remodel this place. Sheets, pillows, blankets, kitchen were dirty and smelled horrible. Bathtub was cracking and shower had low water pressure.the only clean part of this place was the room key, it was new. My wife refused to stay and left. 

Anonymous 

on Expedia

5 years ago

I liked the fact room rates were low; however, cleanliness was a concern. I found a cockroach next to my bed on the first day. 

Anonymous 

on Expedia

5 years ago

The location is great There were so many cockroaches 

Anonymous 

on Expedia

5 years ago

The stove burner didn't work and I saw a live roac