Extended Stay America - Houston - The Woodlands

Business response:

Dear Daniela, Thank you for your feedback. We're deeply sorry to hear about your disappointing experience. This is far from the standard we aim to provide, and we apologize for the poor service and cleanliness issues you encountered. Please know that we are taking your comments seriously and will address these concerns with our team immediately. We hope to have the opportunity to make it right in the future.Sincerely,Hotel Management 

Business response:

Dear Miguel,We were disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management 

Business response:

Dear Guest,We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options.Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to [city].Sincerely,Hotel Management 

Business response:

Dear Dan, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management 

Business response:

Dear Natkita, I want to apologize that we didn't meet your expectations as a guest at our property. I would like to more details about your stay and what we could have done to make your experience with us better. Sincerely, Hotel Management. 

Business response:

We appreciate you taking the time to inform us on your stay. I want to apologize for not meeting your expectations. Please inform us on what we could have done to make your stay here with us better 

Business response:

Dear Cuong,We sincerely apologize for the inconvenience your friends experienced during check-in. Ensuring a smooth stay is our priority, and we're sorry this wasn’t reflected during your visit. Our team is committed to resolving this matter swiftly. Please reach out to us directly so we can assist with your refund and address any concerns. We truly value your feedback and hope to restore your trust in us.Sincerely,Hotel Management 

Business response:

Dear Chad,We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. For those we cannot, we secure accommodations at our sister property. Thank you for your valuable feedback, and most importantly, for yo... read more

Business response:

Dear Benjie, I've noticed that we didn't meet your expectations when you previously stayed with us. I would love to find out more about what we could have done to make your stay better with us.Sincerely, Hotel Management