Extended Stay America - Houston - The Woodlands

John 

on Expedia

a year ago

The door lock did not work until the clerk had to come and pour hot water on the lock to "warm" it up, then it didn't work until about after the third try, the shower had no hot water, there was no toilet paper or towels, when we asked the for them, they didn't have anything clean but some hand clothes. When the neighboring rooms flushed their toilets, the walls would vibrate because of air trapped in the pipes and we had to go into the shower and turn it on to allow the air to escape. 

Gigi 

on Expedia

a year ago

The room was dirty. I took the dirty towel to front desk and they said I would need to talk to cleaning lady. Room smelled like cigarette and they didn’t want to do anything other than ask me to talk to cleaning person. 

Anonymous 

on Expedia

a year ago

Extended Stay Bugs in the bed and all over the bathroom. Carpet was wet 

Sylvarius 

on Expedia

a year ago

The property had roaches and there was hair still in the shower from the person before us 

Kraig 

on Expedia

a year ago

The room had a very strong smell of mildew. No very clean. And there there roches everywhere. On the night stands and the bed. But the office was closed and there was no way to get out of that room 

Catherine 

on Expedia

a year ago

Room was not as described online. Dirty tiny unkept 

Lequantta 

on Expedia

2 years ago

The staff was very nice and helpful, and explained theyre under new management and in the process of cleaning up the place and exsterminating. The area was fine restaraunts and shopping close by, some shady people around but didnt feel unsafe. My only real issue is the ROACHES! They were everywhere like 3 different breeds everywhere you looked, im just glad none got on my bed. Other than that good place for the price.