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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel i have stayed in The TV barely worked. The floors were sticky. There was several cockroaches. The bathroom handle fell off. The front door you had to fight open. The whole room had a funky smell.
Business response:
Dear Amanda,Thank you for being our guest and letting us know about the details of your time with us. We genuinely apologize for not delivering the experience you expected. On your next visit, we would welcome the chance to personally see to your reservations if you would contact our management's office directly. In the meantime, please let us know if there is anything we can do as we continually work hard to improve our services. We hope to have a second chance to provide you with the excellent service you should have recei... read more
Business response:
Dear Michael,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Business response:
Dear Berkay,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
No power hotel When we got to hotel it had no power. People all sitting outside with doors open. Most were drinking with loud music. No lights in parking lot. Did not seem safe so we just left without stopping. Lost my money on that one and paid for another hotel down the road.
Business response:
Dear Eddi,Thank you for your recent review and for sharing your feedback. Your safety and security are our top priorities. Our dedicated security team is well-trained and prepared to handle any situation, working closely with local police to ensure the safety of our guests. We deeply regret that this occurred during your stay. Please contact us directly at the hotel so we can discuss further details and address your concerns. We look forward to hearing from you soon and hope to provide a better experience in the future.Since... read more
Business response:
Dear Scott,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Business response:
I apologize for the experience that you had while you were here with us. Please let us know how we could have made your experience better.
Business response:
Dear Blanca,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Room was not available. They gave me a refund for my portion nonetheless it was very frustrating.
Business response:
Dear Rebecca,We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been, and we appreciate your patience in the situation. We're glad we could at least offer a refund, but we know that doesn't fully make up for the disruption to your plans. Thank you for bringing this to our attention, and we're committed to ensuring a better experience in the future. Safe travels!Sincerely,Hotel Management
Business response:
Dear Travis,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.