Extended Stay America - Houston - The Woodlands

Business response:

Dear Janet,We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. For those we cannot, we secure accommodations at our sister property. Thank you for your valuable feedback, and most importantly, for y... read more

Business response:

We want to apologize for your experience here with us. We always strive to provide great customer service and to meet all our customers needs. 

Business response:

Dear Shareen,Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. Your concerns have been shared with our team, and we will be following up to determine how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to show you the hospitality you deserve the next time you are in Houston.Sincerely,Hotel Management 

Business response:

We want to apologize for the experience that you had here with us. Please let us know how we could have made your experience better while you were here with us. 

Business response:

Dear Erika,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear VU, We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand how frustrating this must have been and regret any disruption it caused to your plans. Rest assured, we are working diligently to prevent such occurrences in the future. Thank you for your understanding and for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Christopher, We deeply apologize for the inconvenience you experienced due to the power outage caused by Hurricane Beryl. We understand your frustration with the lack of communication and the absence of staff onsite. This situation was unexpected, and we regret any inconvenience it caused. We assure you this was not our intention and certainly not a scam. Your feedback is crucial, and we are implementing measures to improve our communication during emergencies. We sincerely hope you will give us another chance to provid... read more

Business response:

Dear Fatma, We sincerely apologize for not responding to your calls. Your ability to reach us promptly is crucial, and we regret any inconvenience this caused. We are taking immediate steps to share this issue and ensure better communication in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Jackie, Thank you for feedback. I would like to know more about your experience here with us and what we could have done to make your experience better for you.