Extended Stay America - Houston - The Woodlands

Nathan 

on Expedia

2 years ago

I thought the room was worth the price I paid. However, there was no hot water for a shower. I told staff the next morning, and it was never fixed. No hand soap. The light ended up not working by the bed. The location was perfect for my trip. 

Jessica 

on Expedia

2 years ago

I didn't like the fact tgat the Manager had an attitude before 1 word came out of my mouth; when we got to the room, in the freezing temps this Christmas, there was NO blanket on the bed, just a sheet and a textured sheet. When calling the office to ask for a blanket, the manager decides to start arguing with me, that a textured sheet is a blanket. No top of all that, there was a roach in the bathroom, a brown bug in the bed, the furniture was warped & broken & the toilet paper roll was almost empty. Also, this is the first ... read more

Dawn 

on Expedia

2 years ago

Very run down. Name implies suite but only 1 room with a stove top and frig. No silverware or plates. First room given was not cleaned, 2nd room was better but I dropped water on the floor and wiped it an towel came up black. Fire alarm went off 3 X's between 4:45 & 5 am. Clerk told us it was testing. That has never happened in a hotel , and there was no warning. We checked in at 11 pm and out by 6 am next morning 

Cory 

on Expedia

2 years ago

The room was dirty and littered with cockroaches. bed mattress looked like someone was murdered in it. Neighboring room tenants were smoking weed. I want my money back 

Yesenia 

on Expedia

2 years ago

This place was just something else. The employees were so rude. To start off with the rooms had roaches everywhere in the bathroom on the night stand, one even got on my charger cord and tried to go to the bed. While using the toilet one even almost got on me. The tv in the room did not work, I went to ask about it and talked to three different employees and one said they would have it checked out the other said they would call the service provider and should be working. When I noticed nothing was happening I went back one l... read more

DORIS 

on Expedia

2 years ago

Por 75$ la noche me parece que el hotel está en muy malas condiciones, pagué 2 días y solo me quedé 1 noche porque no soporté estar en ese cuarto tan sucio y feo 

Al 

on Expedia

2 years ago

Worst ever Upon check-in at 7:00pm we were informed the room we were assigned had a double bed, not the queen we booked on Hotels.com. Little did we know the rooms booked here are NOT guaranteed. Other fun mentionable are: toilet would not flush toilet paper, dead German roach by the sink, freezer covered in over an inch of ice, no ice bucket or plastic cups, and little black bugs under the table. Furniture was dirty and veneer peeling off micro-wave shelf. Never again. Should not be on the list. Not sure why to continue boo... read more

Thomas 

on Expedia

2 years ago

I opened the doors, it's difficult to open, i have to ask one of a women cleaning to open for me, staying in the room for 30 minutes, couldn't stay any longer, because it has roaches climbing around the walls, and the rooms and bathroom it's dirty and holes on the walls of the bathroom..so I asked the receptionist to refund, and i returned the entry cards. She told me that's she will give me full refunds, but she can't print out the receipts, so i just left...it's was so dirty outside and inside..