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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Kenneth,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Extremely nice staff, but they had no power to do I stayed at this hotel from June 29 until July 9. My room was never cleaned. I had to have my key reset almost on a daily basis. This hotels were understaffed. I saw the cleaning lady on July 7. Ask her if she could clean my room she was instructed to only clean rooms that were checked out.
Business response:
Dear Maurice,Thank you for your recent review. We apologize for not meeting your expectations during your stay. As an extended-stay property, we provide housekeeping for stays of eight or more nights, with services available upon request for a fee. We also offer a complimentary linen exchange at the front desk. We appreciate your feedback and will ensure our staff clearly communicates our services and amenities upon arrival, delivering the professional service you deserve. It's wonderful to hear you experienced outstanding h... read more
Overbooked. Hotels.com was blamed for booking when no room was avail
Business response:
Dear David,Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations.Sincerely,Hotel Management
Our room was run down. I do not own pets but apparently this hotel is dog-friendly and the room we were given smelled like dog. Door looked like someone had tried to break in before and had lots of apparent dog scratches on the bottom. Overall room smelled bad and didn't feel or look to be very clean.
Business response:
Dear dora, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with the upkeep of the suite. Our promise to our guests includes a commitment to providing a clean environment. Therefore, we are very sorry that we did not meet these expectations. Concerning the issue with smell, please know, we work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-te... read more
Never got toilet paper never have choice reserved a room didn’t have a room appeared had no toilet paper in the room. No covers, and the kitchen was not working at all.
Business response:
Dear Vanessa, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We never intend to disappoint a guest, as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management
This hotel was dirty and garbages all over the place.
Business response:
Dear Ingrid, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable environment, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience y... read more
Overall Dirty. Old hotel and the carpet was disgusting. Trash piled up next to the elevator. Really disgusting.
Business response:
Dear Carey, We sincerely apologize for the condition of your room during your recent stay. Cleanliness is a top priority for us, and it is disappointing to hear that we fell short of your expectations. Please rest assured that we take your feedback seriously and will address the issues you have raised with our housekeeping and maintenance teams to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are important to us, and we appreciate you bringing this matter to our attention. We h... read more
Horrible stay the worst I had reserved a Queen they put me in a full then I get in the room there are roaches in it I asked for another room and none were available then I asked for money back then he she talked to manager the next day and she didn’t show so I never got my refund
Business response:
Dear Donald, We sincerely apologize for the inconvenience and frustration you experienced due to not receiving the reserved room and for the issues you encountered in the assigned room. Moreover, we're truly sorry for the inconvenience caused by the lack of availability for a room change and the delay in receiving your refund. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. Meanwhile, please reach out to us at the hotel so we can review your charges an... read more
The property is dirty and the rooms need to be remodeled and the free cotton breakfast is a joke. They don’t have hardly anything
Business response:
Dear Randolph, Thank you for your feedback. We apologize for falling short of your expectations regarding cleanliness and amenities. Your comments are valuable to us, and we will address them with our team to make necessary improvements. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate you bringing this to our attention. Safe travel!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.