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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To start off, they didnt know if the room was even clean during check in and reservation was set months in advance. Cabinet door was broken off, shower was dirty, broken toilet seat, no pillow cases, no blankets, and no assistance after hours. We had a horrible experience. It was my wife, child and I, and we have never had such a bad experience with Extended Stay like this before.
Business response:
Dear Derrick, We deeply regret the numerous issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconveniences you experienced, including the cleanliness and maintenance issues in your room. This falls far below our usual standards, and we understand your frustration. Rest assured, we are taking immediate steps to address these concerns and prevent such occurrences in the future. Your feedback is invaluable to us, and we are committed to improving our services to ensure a mor... read more
Quite likely the worst I ever stayed at. I spend 60-100 days per year in hotels, due to work. Paid for equipped kitchen… Not available per the Friday night lackey. I was told the Manager would contact me the next morning. Never happened. The refrigerator froze all the food I had cooked at a real hotel, and ruined it. The shower Never got warm, as the handle just spins 360 degrees, and it is harder to find how to shut off than on. The Bed.. Wet and stained I flipped the mattress upside down, just to avoid seeing another one o... read more
Business response:
Dear James, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, plea... read more
terrible from top to bottom We arrived late, but late check in was allowed. However, there was a sign on the door that gave us a number to call for late check in. There was gentleman also waiting outside calling this number but no one was answering. Finally after about 7 min, I just pounded hard on the door, and some lady put her head around the corner and let us in. She asked if we had tried callling and we told her yes and she didn't know why the phone had not rang. When I gave her my info she said "The system had register... read more
Business response:
Dear Justin, We are truly sorry to hear that your recent stay at our hotel did not meet your expectations. Your feedback is incredibly valuable to us, and we are committed to taking concrete steps to address the issues you have raised and enhance the overall quality of our services. We genuinely hope to welcome you back and provide the exceptional hospitality experience you deserve.Sincerely,Hotel Management
Told upon arrival that there was no room for me, even though it was already paid for. Now have to wait 2 weeks for refund. Not concerned whose fault it was. Not ok
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The door lock did not work until the clerk had to come and pour hot water on the lock to "warm" it up, then it didn't work until about after the third try, the shower had no hot water, there was no toilet paper or towels, when we asked the for them, they didn't have anything clean but some hand clothes. When the neighboring rooms flushed their toilets, the walls would vibrate because of air trapped in the pipes and we had to go into the shower and turn it on to allow the air to escape.
Business response:
Dear John, Thank you for taking the time to share your feedback with us. We are genuinely sorry that your stay did not meet your expectations. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamle... read more
The room was dirty. I took the dirty towel to front desk and they said I would need to talk to cleaning lady. Room smelled like cigarette and they didn’t want to do anything other than ask me to talk to cleaning person.
Business response:
Dear Gigi, We are sorry for the frustrations caused on arrival. Further, we regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve wh... read more
Extended Stay Bugs in the bed and all over the bathroom. Carpet was wet
Business response:
Dear Guest, We sincerely apologize for any disruptions during your recent visit, as we understand the housekeeping expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and a... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.