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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property had roaches and there was hair still in the shower from the person before us
Business response:
Dear Sylvarius, Thank you for your feedback. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The room had a very strong smell of mildew. No very clean. And there there roches everywhere. On the night stands and the bed. But the office was closed and there was no way to get out of that room
Business response:
Dear Kraig, We understand that we did not live up to our commitment to provide impeccably clean and hygienic accommodations, and we apologize for any inconvenience caused. We assure you that we have taken significant measures to address these issues and prevent them from happening again. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerely,Hotel Management
Room was not as described online. Dirty tiny unkept
Business response:
Dear Catherine, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerel... read more
The staff was very nice and helpful, and explained theyre under new management and in the process of cleaning up the place and exsterminating. The area was fine restaraunts and shopping close by, some shady people around but didnt feel unsafe. My only real issue is the ROACHES! They were everywhere like 3 different breeds everywhere you looked, im just glad none got on my bed. Other than that good place for the price.
Business response:
Dear Lequantta, Thank you for choosing our hotel during your recent visit to Houston. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your roo... read more
Dirty, moldy smell, cracked and dirty bathroom & floor. Overall it was bad. Will not recommended anyone to stay there. Even cheap price.
Business response:
Dear Kim, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your remarks are shared with our housekeeping and maintenance team, and we will take appropriate steps to ensure future guests do not encounter the same issues. You are always welcome to connect us at the front desk for any assistance. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
They give away your paid room Did not get to stay. Got there and told they had sold out. Don’t really understand how they can sell out when I paid for my stay already. So after a 10 hour drive we had to go find another place to stay. This trip was booked by Expedia through hotels.com. I asked Expedia staff member To help find us a similar place to stay and got silence.
Business response:
Dear Lisa, Thank you for taking the time to leave your feedback. We apologize for the concerns you suffered upon arriving at our hotel. Prepaid reservation is always confirmed, and we regret you were not accommodated. Please let us check from our end to know what went wrong with the process. Unfortunately, financial inquiries on reservations made through a third party must be made through them, and we suggest you contact them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us agai... read more
Very poor Hotel, too expensive for what they offer.
Business response:
Dear Jose, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.