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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a reservation but my Motorcycle broke down and I couldn't get to the motel until a little after one am. The clerk was asleep and I woke her up by banging on the locked door. She told me their computers were undergoing a maintenance at that time and I should call Expedia so I wouldn't get charge. I walked with my Bags and helmet a half a mile to The Blue Hotel and they checked me in.
Business response:
Dear Doyle, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and w... read more
Different from what was expected
Business response:
Dear Phong, Thank you for being our guest. We apologize for the concerns that impacted your overall time with us. Our front desk team is always attentive to guests' needs throughout your stay with us. Please feel free to reach out to them. Everything we do aims at providing you with an excellent experience. Allow us to relook the trouble areas and work on improvement. We want to regain your trust and hope you will give us that opportunity. Sincerely,Hotel Management
Room was filthy and roach infested. Crap on the floor, food crumbs on cooktop and roaches everywhere. Thankfully we looked at room before bringing in any personal items. Left immediately. Would really like a refund. Was told they had elevator to second floor for 95 y/o mother, but it was broken. Worst place I have ever seen. Needed a place with air conditioning for mom due to storm knocking out power in 110 degree heat.
Business response:
Dear Anita, Thank you for sharing feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Bad weather Due to bad weather we lost power and it was out for about 2 hrs. It was 96 degrees outside and probably hotter inside the room than outside.
Business response:
Dear Sandra, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read about your issues during your stay and are grateful for your patience. Our concerned team is already addressing the missed spots and will take care of them in the future too. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Managemen... read more
Did not stay I did not stay because it did not have a safe feel about it
Business response:
Dear Guest, Thank you for your recent review of our hotel and for sharing your feedback. The safety and security of our guests and employees are our top priority. Our security team is reliable and well-trained, and we work closely with the local police department to keep our guests safe and secure during their stay. Please get in touch with us directly at the hotel so we can discuss further details. We look forward to hosting you again. Sincerely,Hotel Management
TRASH This place was a complete nightmare. It smells like fugus infected feet and fish. Front desk claimed that there were no more rooms. I don't know how that's possible in a pure dump like this. There was no accommodations for cooking as advertised. The supposed two eyed stove top only had One Eye..the microwave appeared stolen as the vacant space it once filled left to tell the story. No refrigerator, also advertised on the website and NO INTERNET NOR TV PERIOD. ALSO ADVERTISED ON THE WEBSITE...
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.