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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Property was not clean, staff not cooperative, no breakfast
Business response:
Dear Sanjeev, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is essential and will be shared with the concerned team for improvement. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Unprofessional! Got checked into the room i wanted and it wasnt cleaned. I got checked into another room and the receptionist didnt remember that he switched my room so he kept checking in several guests into my room. Then the maid came into my room while i was in bed undressed with out knocking. By the time i feel asleep from suffering from sleep deprivation, the maintenance came banging on the door, only to learn that they still have my room as checked out from the last guest. This was an repeated issue until 2pm Sunday, (... read more
Business response:
Dear April, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to guests. Therefore, we apologize for the oversights in preparing your suite and the miscommunication between our front desk and other teams. Although this does not change what transpired, we are working to address the problems you described and ensur... read more
I thought the room was worth the price I paid. However, there was no hot water for a shower. I told staff the next morning, and it was never fixed. No hand soap. The light ended up not working by the bed. The location was perfect for my trip.
Business response:
Dear Nathan, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I didn't like the fact tgat the Manager had an attitude before 1 word came out of my mouth; when we got to the room, in the freezing temps this Christmas, there was NO blanket on the bed, just a sheet and a textured sheet. When calling the office to ask for a blanket, the manager decides to start arguing with me, that a textured sheet is a blanket. No top of all that, there was a roach in the bathroom, a brown bug in the bed, the furniture was warped & broken & the toilet paper roll was almost empty. Also, this is the first ... read more
Business response:
Dear Jessica, We apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give... read more
Very run down. Name implies suite but only 1 room with a stove top and frig. No silverware or plates. First room given was not cleaned, 2nd room was better but I dropped water on the floor and wiped it an towel came up black. Fire alarm went off 3 X's between 4:45 & 5 am. Clerk told us it was testing. That has never happened in a hotel , and there was no warning. We checked in at 11 pm and out by 6 am next morning
Business response:
Dear Dawn, thank you for choosing us. We are sorry for your experience at our hotel. Providing clean accommodation is always our priority, but we missed it in your case. Our housekeeping team is instructed to look into the same. Also, we regret that it was not communicated well to you about the kitchenware, which is kept at the front desk to ensure cleanliness and gets delivered to your room when requested. Your feedback reminds us to be more clear to inform about our services and facilities. Further, we apologize that you h... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.