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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and littered with cockroaches. bed mattress looked like someone was murdered in it. Neighboring room tenants were smoking weed. I want my money back
Business response:
Dear Cory, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also fresh. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincere... read more
This place was just something else. The employees were so rude. To start off with the rooms had roaches everywhere in the bathroom on the night stand, one even got on my charger cord and tried to go to the bed. While using the toilet one even almost got on me. The tv in the room did not work, I went to ask about it and talked to three different employees and one said they would have it checked out the other said they would call the service provider and should be working. When I noticed nothing was happening I went back one l... read more
Business response:
Dear Yesenia, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give... read more
Por 75$ la noche me parece que el hotel está en muy malas condiciones, pagué 2 días y solo me quedé 1 noche porque no soporté estar en ese cuarto tan sucio y feo
Business response:
Dear DORIS, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Worst ever Upon check-in at 7:00pm we were informed the room we were assigned had a double bed, not the queen we booked on Hotels.com. Little did we know the rooms booked here are NOT guaranteed. Other fun mentionable are: toilet would not flush toilet paper, dead German roach by the sink, freezer covered in over an inch of ice, no ice bucket or plastic cups, and little black bugs under the table. Furniture was dirty and veneer peeling off micro-wave shelf. Never again. Should not be on the list. Not sure why to continue boo... read more
Business response:
Dear Al, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Mana... read more
I opened the doors, it's difficult to open, i have to ask one of a women cleaning to open for me, staying in the room for 30 minutes, couldn't stay any longer, because it has roaches climbing around the walls, and the rooms and bathroom it's dirty and holes on the walls of the bathroom..so I asked the receptionist to refund, and i returned the entry cards. She told me that's she will give me full refunds, but she can't print out the receipts, so i just left...it's was so dirty outside and inside..
Business response:
Dear Thomas, thank you for staying with us. We are sorry for the inconvenience you had during your stay. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We... read more
The whole time we syayed was a bery bad stay always fire alarms going off nothing,worked leaks no applanices.Told mangment disnt work. Some staff very rude, others were very nice. I dont think i will be staying there again. Not what you would expect from a hotel. So my review is very poor.
Business response:
Dear Jamie, thank you for sharing your review and the details surrounding your recent stay. We sincerely apologize for the issues that impacted your visit. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we regret if our staff did not respond to your requests while you were here. We hope you will return so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
No hot water The water to the showers and the sink didnt have any hot water to shower with. The fire alatm set off twice once around 1 am and then again around 5:30am. I didn't get much sleep from the alarms going off. Then the trash truck came around 6 am and woke us up again.
Business response:
Dear Guest, thank you for taking the time to evaluate our hotel. Please accept our apologies for the inconvenience caused to you. We certainly understand how frustrating it can be when there are maintenance issues. We always want to provide a restful night's sleep for each guest, and we realize evacuation in the middle of the night is not a pleasant experience. But when a fire alarm sounds, we must evacuate as a matter of precaution. Once again, we apologize for disturbing your sleep and hope you understand the necessity of ... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.