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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room I stayed smelled of smoke and I reserved a non-smoking room.
Business response:
Andy, thank you for being our guest. We are sorry for the inconvenience you experienced due to the concern outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope this will not deter you from choosing us again. Sincerely, Hotel Management
Trashy and Terrible customers service Got there and the keys wouldn’t open the door. Had to wait almost two hours saying they could not do anything. Eventually they were going refund me and rebook a smaller room at a discounted price. They never refunded me, had to open a case through hotels.com where they only gave me a partial refund, so ultimately I had to pay more to stay in a smaller room. They also expected my 13 year old son to stay in a room by himself. Terrible customer service. There was also trash under the bed in... read more
Business response:
Raymond, we appreciate you bringing these concerns to our attention. We also appreciate you allowing us the opportunity to discuss your concerns, and it was pleasing for us that you were satisfied with the resolution you received from our General Manager. We have also compensated you for the inconvenience you experienced. We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way... read more
Had a terrible experience here during a four-day stay. On the second day my keycard stopped work ing. After three unsuccessful attempts at issuing a new card the front desk attendant took a couple screwdrivers and wedged them into the door jamb of my room and hit them until the door popped open. He then informed me that I’d have to leave the door propped open if I wanted to go anywhere because a maintenance man was not available to fix the door. Unbelievable. This went on for two days until it magically started working again... read more
Business response:
Ryan, thank you for taking the time to write a review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Sucks! Was overbooked. Came too far to be inconvenienced like that.
Business response:
Thank you for taking the time to write a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Front desk staff was super friendly and reassuring. But the room was not. Stains on the carpet, on the sheets, everywhere. One looked like a blood stain. I put it aside and went to bed. I was on my phone with the lights off when I saw something moving…..to find 2 roaches on my pillow. Disgusting. I did not end up sleeping there. I left immediately.
Business response:
Karen, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Towels had blood on them. Showers had spiders hanging inside
Business response:
Artur, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.