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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here
Business response:
Justin, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Bring your raid!!!! Bring your Raid!!! I don’t think I have ever been disappointed with a stay before if I wouldn’t of gotten in so late in the evening I would’ve actually paid to go somewhere else. Killed at minimum 10 roaches moved my pillowcase in a roach crawled out move the blankets on the second bed and there were roaches there as well. Absolutely horrible.
Business response:
Angelina, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Not into having roaches as pets Joe's apartment
Business response:
Sharonda, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
There was no hot water on the whole entire property no ice on the property, the light fixtures we’re hanging the lights out of them with no bulbs around them. It was dirty. And the AC barely worked
Business response:
Jaimee, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
The property is gross roaches in room, floor was dirty, fridge not cold, and hair in towels. Both days the key card did not work and they had to crow bar the door open. Took at least an hour to get into room each time. Do not stay here!!!!!!!! A lot of people are using this place to live so there are people hanging out smoking outside and sitting in patio chairs in the parking lot.
Business response:
Monica, thank you for being a guest at our hotel and sharing your feedback. We sincerely apologize that you were unable to experience a comfortable stay due to the housekeeping and maintenance issues you experienced in your suite. Please be assured that your comments will be discussed with the teams involved to take appropriate measures and enhance our accommodations. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I felt very deceived by Expedia's 2 1/2 star rating for this property. It should be rated 1 1/2 stars. There was one small no A/C elevator for the entire facilities (used by housekeeping in the morning). There was no ice machine. The "grab and go" breakfast consisted of a Coffee pot. The receptionist said they ran out of bananas and granola bars (please, at 9:00 on Sunday morning?). When questioned further, the receptionist admitted that they had no grab an go breakfast. The room was extremely basic (like no-name motel or le... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The staff here are amazing!!!
Business response:
Natalie, even though the rating given does not reflect your generous compliments, we are glad you enjoyed the courteous service our associates delivered. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.