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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible They gave our rooms away stating it was a SYSTEM ERROR! didn’t even try to make it right and give us rooms then was incredibly rude about it. We were evacuating from Hurricane from Louisiana.
Business response:
Tranea, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The place is a dump. The shower had mold growing in it. The dresser drawers did not close correctly and walking in the door it was hard to tell if the place had been cleaned recently. We were traveling with our dogs and they put us in the room right next to the laundry room so it was loud and irritated the dogs. There was a colllege dorm size fridge and the door knob for the bathroom came off when we were there. We did not stay the second night of our reservation. Also there was were no plates, cups, cooking pots or pans in ... read more
Business response:
Amy, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was dirty. Did not stay. Went elsewhere.
Business response:
It was disheartening to read about your experience. We apologize for the cleanliness issue you encountered. We will share this with our housekeeping team to be more diligent. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
There wasn’t any hot water. I had to take a cold shower. That’s never happened to me in a hotel before. The place had a real My Name Is Earl hotel vibe.
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to the lack of water. We have asked our team to check the water temperature. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The stove top to cook on would not work, no real cabinet space for utensils, the shower would barely get hot, only a dorm fridge to put all your food in, microwave barely worked, and just over all horrible place
Business response:
Thank you for your review. We are sorry for the disappointing stay and apologize for the maintenance issue you had in your room. We have asked our team to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Lugar muy sucio. Habitaciones sin mantenimiento. Malos olores. Ruido excesivo. Huésped fumando mariguana.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
What I did not like could not park my uhaul and trailer correctly, refrigerator leaking or some water pipe leakage where water was on the floor and stepped in it
Business response:
Thank you for your stay and for your feedback. We regret your disappointment regarding the parking and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problem is fixed. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.