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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in and what was supposed to be a 2 queen bed room was a 1 double bed room even though I payed for 2 queen beds room. The room smelled nasty and all they could provide for the 2 additional people we had was a sheet and pillows to sleep on the floor. Definitely do not recommend.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
I liked the closeness to my area I was visiting. Dislikes— Smelled like cigarettes and also had a damp smell to the whole room Water in the shower was cool not hot at all Stove only had one operable burner Multiple people hanging around in parking lot most of the time Asked for a 1 hour late check out and the front desk didn’t notify the housekeeper and be yelled at me to check out and go down now before my extended time . Saw multiple roaches in kitchen and bathroom when I turned the light on
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take appropriate actions. We value you as our guest, and we are sorry for the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Man... read more
Whew Chile. Don’t even get me started on this nasty, weird place. The room I was given the first time was so small and smelly. I have never been to such a disgusting Extended Stay location. Luckily the receptionist, Rubin was amazing. I had to look at 3 different rooms before I found a decent looking room and had to pay $26 for an upcharge and the room was still dirty. The refrigerator had something splattered all over it. The fridge door had to be pushed closed every time. Definitely staying at an upper scale hotel tonight ... read more
Business response:
Lauren, thank you for your review. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. However, we are glad you liked the service provided by Rubin. We value your business and would love to be able to redeem ourselves on your... read more
Worst experiences ever
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The rooms appliances were out dated. Furniture was damaged. There was a large crack along the base of the shower. Some pest issues: small bugs walking along the wall.
Business response:
Lucy, thank you for being our guest. Please accept our sincere apologies that your stay did not turn out to be an excellent one due to the condition of your suite. We have discussed your feedback with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver spotless accommodations. Your comment regarding the appliances will be shared with our brand leaders in an effort to enhance our facilities. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel ... read more
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
just gross It’s obviously an old hotel. Nothing is updated and the rooms are extremely small. The carpet and walls had large stains on them. The floor was sticky. Overall it just wasn’t very great. I wasn’t going to let that bug me because really we only need the room to shower and sleep. But as I’m laying in the bed to sleep I see not one, but TWO baby roaches crawling on my drink cup on the night stand! Disgusted doesn’t even begin to cover it! Definitely not worth the good deal I got!
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Should be called Extended Roach Motel The room was infested with roaches; I must have killed about 30 roaches of various sizes, up to the really big ones. They were in drawers, walls, the ceiling and I even carried a few home in my hanging clothes and suitcase. I didn't sleep one second that night.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We only wish that we could have addressed this problem while you were here so that you didn't leave our hotel with a negative impression. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Roaches, dirty, and smelled like black mold, the worst experience I ever have had
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. We assure you that what you experienced is not typical, and we ask that you give us another try whenever you return to the area for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.