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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't recommend Worse hotel i ever stayed in. Everything was old and dirty. They had roaches! Didn't even end up staying there so waste of money. Couldn't get a refund.
Business response:
Ashley, thank you for your review. We are sorry for the cleanliness issue you encountered and appreciate you sharing these issues so we can make adjustments. Please rest assured that your comments have been shared with our team in an effort to improve our service. In the future, please know that our front desk is staffed around the clock to answer questions and resolve concerns while you are here, so always feel free to reach out. We hope you will give us another chance the next time your travels bring you this way. Sincerel... read more
They ripped me I did an early check out, hotel said me the will made the refund for the non used days... they charged me for the complete days, used and non used days. Extremely unsatisfactory experience.
Business response:
Alfredo, thank you for choosing us and for taking the time to post a review. We regret the inconvenience regarding the billing issues. We are revirewing your situation with our team to see what went wrong and take appropriate actions. Meanwhile, if you have queries regarding the same please reach out to us, and we will be happy to assist you. We hope to have a chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Not so good.There was no hot water.
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had with us and regret the inconvenience you had due to the lack of hot water. Your feedback has been discussed with the concerned team to address the problem you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is by far the WORST motel I have ever stayed in. The ac barely worked, the walls are paper thin and you can hear everything in all rooms around you. Everything in the room is old, dated and dirty. Things were broken, lights didn’t work. The shower looks like a temporary outdoor shower with a pan bottom. There were really sketchy people outside at all hours sitting around the facility drinking and smoking. I felt unsafe the entire time there and couldn’t wait to leave. I had my 2 kids with me so would NOT recommend bring... read more
Business response:
Michelle, thank you for your review. We sincerely apologize for the maintenance and cleanliness issues you encountered during your stay and regret the inconvenience caused. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Kindly note, safety and security of our guests is our first priority. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sinc... read more
Room had a dirty feel to it. Stains on the carpet with one that was hard when you walked over it. Beds are extremely hard and blankets are old and thin. We won’t be staying here again
Business response:
Kristie, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to resolve the issue you had with our bedding while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.