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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
**Read FULL REVIEW** We stayed at this property for 3 nights and we were not happy. The establishment is not clean, has a bad smell, and has extremely sketchy people loitering. We were charged for a room that was already paid for through Expedia (still waiting on a refund). The day we were leaving/checking out we went to start our vehicle only to realize that our catalytic converter had been cut off from our vehicle while it was sitting in their parking lot overnight. We asked if they have security cameras, which they DO NOT... read more
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are very sorry to know about the incident with your vehicle and for the inconvenience caused. We can understand your frustrations and again, we are very sorry that this happened during your stay. We thank you for your time and wish you safe travels. Sincerely, Hotel Management
Worst one I’ve ever stayed in
Business response:
Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless one you deserve. We apologize for any issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality. Sincerely, Hotel Management
Unnecessary.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Anywhere else is better! Stay in your car!
Business response:
Vincent, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
The hotel was not updated, the room didn’t seem like it was cleaned at all. We were quite disappointed and it had a very bad Oder to the room....Very Disappointing, they get zero stars!!!
Business response:
Thank you for being a guest at our hotel. We apologize for the disappointment you had with your suite. We will discuss your comments about the housekeeping issues with our team to ensure they take appropriate measures to deliver well-appointed accommodations. We hope your future travels will allow us an opportunity to host you. Sincerely, Hotel Management
I reserved a king room but when i got there it was thick white stuff on the headboard that had not been cleaned. I was given another room but the only room left was a room with 2 full sized beds. O made it work for the night. The rooms fo have a kitchen wich is nice
Business response:
Thank you for the feedback. We apologize for housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We have shared your concerns with the appropriate departments, and we have taken steps to address those issues so they do not happen again. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Phone in the room didn’t work towels had hair in them shower walls were dirty
Business response:
Thank you for your feedback. We apologize for the issue with the telephone and the towels in your suite. We will share your comments with our maintenance and housekeeping teams for their review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I got to sleep
Business response:
Thank you for staying at our hotel. We are truly sorry to see your overall rating and regret any inconvenience you had. On a positive note, we are glad you had a good night's sleep. We hope you will allow us an opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.