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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked into a non-smoking room. It reeked of smoke and they moved us to a different room but let us know it was their last one so we'd be stuck with it. The entire room felt dirty. The pillows were half the size of normal pillows and were practically flat. There were blood stains on the carpet - it didn't look like they attempted to clean the carpet at all. The room was freezing and we realized the window was open and couldn't be shut all the way. Very thin blankets too. Would never stay there again.
Business response:
Adam, thank you for your feedback. We are sorry for the smoke smell you experienced in your room and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also alerted our maintenance team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Horrible customer service The room I booked was NOT the room I got. They had no apologies. She simply said you get what we have or you can make phone calls to who you booked through to cancel. Hotel smelled so bad!
Business response:
Sarah, thank you for sharing your comments. We are sorry we could not provide you with the suite of your choice and regret the unpleasant service delivered by our associates. We want every guest to be treated with respect and authentic, friendly service, so your feedback will be used to improve our services, and we appreciate your patience. We hope you will choose us again in the future and we will try our best to provide you with a room that best meets your needs. Sincerely, Hotel Management
Bad smell outside and inside the room The shower was dirty
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Non-accomidating First, our Uber driver made a miscalculation, easy mistake and one that happens often, there are two extended stay hotels within 2 miles of one another and we were dropped at the wrong one. When checking in, the receptionist knew right away why she couldn't find our reservation.." oh, you must have booked at our sister property.. it's a few more blocks down the road." No biggie... I'll just order another Uber to take me and my elderly mom and teen kid to the right location..... No biggie except this hotel wa... read more
Business response:
Amy, thank you for your review. Please accept our apologies for the difficulties you and your family experienced at our front desk. We have approached the associate who serviced you to get clarity and to ensure that situations such as yours do not occur again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Business response:
Amanda, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Brandon, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Might catch something from the sheets Not worth the stay. First room a/c didn’t work and second room wasn’t better. Bedding was disgusting and so dirty.
Business response:
Amanda, thank you for the review. We are truly sorry for the housekeeping and maintenance issues you experienced and for the inconvenience it caused. We will share your concerns appropriately to ensure we are well-poised to serve you in the future. Your feedback is greatly appreciated, and we hope you will choose us again for a much more improved experience. Sincerely, Hotel Management
They have bedbugs!!! Didn't even apologize when we went and told them about it.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.