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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not ever again
Business response:
Brina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Outside of the wet and sticky carpet, stained bed sheets, non closing bathroom door, filthy lamp shades, rich smell of smoke, and non locking exterior door the property and room should have been a 5 star accommodation. Also be warned their grab and go breakfast consists of oatmeal and… oh yeah that’s it. Would not recommend. I just hope we don’t get bed bugs.
Business response:
Zachary, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The towels were dirty. Bed was hard and only had bed sheets, no comforter. Entire floor and room smelled like cooking oil and fish. Stained carpet. No waiting area. Staff is pleasant
Business response:
Kishori, thank you for being our guest. We are disappointed we did not meet all of your expectations and apologize for the cleanliness issue you encountered while you were here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret any inconvenience this caused and are grateful for your patience. We are also very sorry you found our bed uncomfortable. We do hope you will stay with us another time so we can provide you with a much more satisfying ... read more
I didn’t like that the place wasn’t clean and it was out dated the bed was hard the pillows was cheap and it was a bad smell in the hotel the smell of cigarettes continuously was coming through the vents I didn’t see anybody cleaning or smell any type of cleaning products till my last day
Business response:
Marvin, thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issue you encountered during your stay. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret any inconvenience this caused and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Very dirty and old property
Business response:
Mario, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We would like the opportunity to serve you better in the future and hope you... read more
Quick check in
Business response:
Amber, although your rating does not reflect your review, we are pleased to know you were pleased with the attentive service our front desk associates delivered. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Worst experience ever Never thought Extended stay's overall condition would be that bad since in the past before Covid we preferred Extended stay due to kitchen and family friendly type of stay, but this stay proved us wrong so going forward we are never going to use extended stay, it is better to pay 30$-40$ extra for better breakfast and hotel conditions, AC/Heater was in so bad shape that dirt was all around it. Door was scratched in the bottom, curtains wont close fully and there was always little opening, there was no b... read more
Business response:
Mukesh, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you encountered is not acceptable by our standards, and we will be taking the proper actions with our housekeeping and maintenance teams as we are committed to providing every guest with a wonderful experience. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which ... read more
Room was drity toilet ask for another room same
Business response:
Reginald, thank you for sharing the specifics of your visit. We apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.