Extended Stay America - Indianapolis - Airport

Business response:

Thank you for your recent stay and for taking time to post your review online. We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making ... read more

Business response:

Randy, thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Si... read more

Business response:

Efrain, thank you for being our guest and for your loyalty to our brand. We are very sorry for the issues outlined. While we make sure all rooms are clean for our guests, your room will be specifically inspected and we appreciate you letting us know. Once again, we apologize for any discomfort and we will address your comments appropriately. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the futu... read more

Business response:

Thank you for being our guest. We apologize for the disappointing stay and the issue mentioned. We have the best management practices of pest control procedures in place, so we regret your experience. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. We hope to have the opportunity to impress you in the future. Sincerely, Hotel Management