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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled terrible. Dark hallways and no Ammenities
Business response:
Linda, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frustrated Room was musty smelling, so much that I couldn’t sleep. Smelled horrible. Ladies at the desk where more concerned about each other’s outside life than customers. One had an un light cigarette in her hand, guessing she was waiting for a break. She looked right at me but continued her conversation. I was very frustrated about the entire stay
Business response:
Lisa, thank you for your review. We apologize for the unpleasant smell you encountered. Even more distressing is the fact that you were met with anything but exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
This place is a dump! The staff is very nice, but the place is beyond dirty. Room had dirty sheets, stained shower curtain, stained wall, cold water didn’t work in the bathroom, electrical cord for light and clock was snipped, hallways constantly smelled of weed and a dirty musty smell, backside of the property was trashed from people grilling/partying, the stairwells are disgusting (raw broken egg on stairs that appears to have been there for a very long time).
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No airport shuttle- I booked this because I had a very early flight out. I assumed that since the hotel has äirport" in its title it would have an airport shuttle. Since it did not, I had to take a cab to hotel and then get a Lyft to airport in am. Extra trouble and expense. Seems like most of surrounding hotels had shuttles??? I am not sure if I should have researched this out better or not, but I kind of expect Hotels.com to evaluate some of features in hotel listings. My sole purpose was to get to the hotel, sleep, and th... read more
Business response:
John, thank you for staying at our hotel. We regret not meeting your expectations. We are sorry for the disappointment you had when you learnt that we do not offer shuttle service. We hope you will allow us to host you again whenever your travels bring you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.