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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude clerk. Too noisy to sleep. Bathroom Sink wouldn’t drain at all. Not enough bedding to keep warm. Left early in the morning to get relief. Etc
Business response:
Thank you for your comments. We are sorry for the maintenance and noise issues you encountered in your room and regret you did not have a positive experience with our associates. Be assured, we have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel was in deplorable condition, smelled of pickles, kitchen area was heavily worn and refrigerator had dusty ice cubes in it. I would not stay here again.
Business response:
Thank you for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Baby roach in bed! No soap in bathroom! Kitchen light did not work! And there was trash under the bed!!
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Room smelled like vomit and chemicals, window was left open, I think the Cleaning lady knew it was bad.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Price ok. Very dated and smelled very bad. ac very loud.
Business response:
We thank you for choosing our hotel over others in the area. Please accept our apologies for the condition of your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We encourage you to give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
My card was charged for a day that I had initially reserved and ultimately did not stay. Each time I extended my stay I had to bring my card up to the front desk for them to run it. $71.39 was charged. I would like a day in lieu of that purchase please. Kyle Swan - 3173456826 please call me or email me to confirm. Fourstarpaint21@aol.com
Staff tried to charge us after we already paid on Hotels.com. We arrived late and the staff was not at the front desk, had to wait longer than 10 minutes. Not only did they try and charge us, they tired charging us for two nights when were there less than 24 hrs.
Business response:
Thank you for choosing our hotel. Please accept our sincere apologies for the service issues you encountered and regret the inconvenience caused. Your feedback has been shared with the appropriate team to take corrective measures. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.