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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Somewhere Else There really isn't a lobby to speak of, not even a bathroom you can use after travelling to get there. The bed was terrible, there isn't ecen an ice machine in the building..
Business response:
Dear Guest, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
First hotel in a while we were not happy with. Our toilet kept clogging up (not of our doing), our room keys constantly didn't work. No room service at all. Room was not in the best shape, a lot of attempted "fixes" that were not finished. The air conditioner was horribly loud and annoying to the point we had to turn it off and suffer through the heat.
Business response:
Melissa, thank you for taking the time to post your review. We apologize for the maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these concerns and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Si... read more
Worst Hotel There was a hole in the wall behind the door. The carpet had multiple stains on it and faint odor. The TV was broken. My husband and I killed at least 4 bugs in our room. We checked out early because I couldn't sleep knowing there probably was more bugs in the room. The staff was nice and helpful, though.
Business response:
Jasmine, thank you for taking the time to share your feedback. We regret the unpleasant visit and that you had to leave us earlier than expected. We also apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. We will follow up with our concerned teams to make any necessary repairs. Additionally, we want to mention that our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being fo... read more
残念な感じ 安くてそこそこのレベルかと思い利用したが、設備は古いし清掃もイマイチで不衛生で旅の疲れは全く取れませんでした。 ここまでダメなら割り切ってもっと安いホテルにすれば良かった。
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Absolutely would not stay or recommend to anyone. The absolute worst hotel I have ever been to
Business response:
Cyrus, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nothing in the room. No soap, shampoo, conditioner, cups, coffee maker, dishes, napkins, flatware, nothing! This is suppose to be a mini apt! Sink was clogged and I the room had flies, ants, and a roach!
Business response:
Virginia, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and pest control provider to ensure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, please know that the kitchenware items are always available at our front desk as brand standards require us to make thes... read more
the whole time our rooms smells like cigarette.. i didnt get a good night sleep because of my sinusitis, i dont recommend this place at all
Business response:
Larra, thank you for taking the time to review our hotel. We regret the inconvenience you experienced during your time with us and apologize for the concerns you had with the guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.