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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was disgusting. Nothing was dusted, and there was thick dust on top of the lamps, lampshades, mirrors, etc. There was garbage and dirty socks under the beds. One bed had hair in it, the bedding smelled bad, and the top blanket had tears and stains. There were large stains on the bed skirt too. Also, the mattresses are so light that you have to be careful sitting on the end of the bed. If two people sat on the end of the bed at the same time, they would both end up on the floor. The pillows are worn out. In the bathro... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered in your room. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. Also, we value your feedback with regard to the bedding and shower and have taken note of it. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hot... read more
Refund Awful! I arrived there. They told me no room for me. They say that their us no room. So you should have inform me. I want refund.
Business response:
Charles, please accept our sincere apology that our staff was unable to accommodate you this time and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. Please reach out to our front desk for any billing queries, and we will be happy to assist you. We hope to have the opportunity to accommodate you the next time you are in the area. Sincerely, Hotel ... read more
Room smelled like urine, furniture was in bad shape, when I requested a plunger because the toilet was clogged, they brought it up inside a piece of plastic covered in feces
Business response:
Thank you for being our guest. We are sorry for the inconvenience you experienced and apologize for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Size de bed wrong The bed is small and smell really bad. The sink is block and I can’t use
Business response:
Carlos, thank you for staying at our hotel. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret the discomfort you had with the mattress. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disgusting hotel - horrible customer service.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Next, please! Front desk was pretty rude, hotel is dirty, the room was filthy. The sink didn’t drain. Pretty shady guests hanging around outside. I’d never recommend this hotel to anyone.
Business response:
Steve, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We are also sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been take... read more
Double Billed Front Desk Scam Had booked online to pay at counter, upon arriving presented my reservation and CC. Ran CC and was charged for my online booking and the clerk tried scamming me to pay them directly so I was charged twice. While I was refunded for this it was the ordeal of having to call multiple times to get resolution. This is a scam they pull at the front desk, I wonder just how many people never notice and they pocket it.
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from one of our front desk associates and regret the inconvenience caused. Your comments have been shared with our front office manager so that such issues are not repeated. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, Hotel Management
I suppose the facilities themselves were acceptable. The loud and inconsiderate guests made my stay there impossible. The young woman who completed both my check in and out transactions was kind, knowledgeable, and professional. It has yet to be seen how management will resolve my biggest concern. I checked in at approximately 4 pm 11/30/2018 and checked out at approximately 8 pm that same evening due to screaming children and adults. My 4 hours stay cost me close to $80. I then had to find another hotel option that cost me ... read more
Business response:
Thank you for choosing our hotel and for taking the time to give us your feedback. We apologize for the issue you had with the noise and regret the inconvenience it caused. We hope this did not keep you from enjoying your stay. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.