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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room was cleaned but dirty still. Crusty food on two of the tables and the floor looked unclean. The second floor smells like cigarette smoke. I will not stay here again.
Business response:
Thank you for being our guest. We sincerely apologize for the mistakes made in servicing your suite. We take your comments seriously and they will be discussed with our housekeeping team to be more diligent. We will also utilize your comments to enforce our no-smoking policy more effectively. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
our bed had mold, pee stains and ants in it. we got a 'full service' clean and it was just the sheets being changed.
None
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don't waste your money Management was rude. They have kitchens with no utensils. The property was dirty, people loitering everywhere. Very unpleasant stay.
Business response:
Kathy, thank you for being a guest at our hotel. We apologize for the behavior of some of our associates and the cleanliness issues. We will discuss this with our associates to enhance our service levels. Please know, the kitchenware for your suite has been made available at the front office. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Fixture not secured (smoke detector was hanging down from ceiling). Fan in bathroom was extremely loud and woke up everyone sleeping. Bugs running around in bathroom. Will never stay here again. Hotel was just not maintained well and seemed to be falling apart.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we are sorry for the disappointing stay and for the issues with the smoke detector in your accommodations. We have our engineering team doin... read more
Poor hygiene and bed bugs There are bed bugs eggs on the carpets and now we are anticipating young bugs to bite us...In addition, we have to pay $1400 to do the treament. The baby bugs probably hatches after sometime because we carried the egges from this hotel one month ago to our apartment! Not recommend and there are some guys in the hallway peeping at the girls, very bad!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
We woke up on our third day there, go to leave to do some stuff and there was a used condom right by my car door. (It was not there when we got there.) Later on that same day, we pull up park and we parked next to a drug deal going on. Look to the left of the parking lot only to see a homeless camp had moved into the parking lot. (
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.