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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
smelly room .bed sheets did not fit properly terrible top blanket,needs a complete make over
Business response:
Thank you for sharing your feedback. We apologize for the housekeeping issues you encountered in your suite. We will relay your comments to the head of our housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We hope you will accept our apologies and allow us an opportunity to restore your trust in us. Sincerely, Hotel Management
It was so filthy that I didn’t stay. This was the worst place I’ve ever been. I checked in at midnight and there was a guest at the desk complaining of bedbugs. I have photos of the experience it was so bad. A bottle of cleaner was left in the bathroom. The air conditioner was filthy with coins in the vent. The chair was broken and the remote was stuffed in the side of the cushion.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Do not stay here. It was so dirty upon arrival and smelled horrible. Bed dust ruffles were disgusting so I took them to the desk, which helped the smell a little. The staff did not go to inspect room and instead game me cleaner which I scrubbed the floor with and wow did that towel get coated in gray grime. Still did not improve smell, but desk staff did not seem to think it warranted a room check or anything else. Called ahead to hotel for details and they did not mention that their grab and go breakfast wouldn’t be availab... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The room i rented had bedbugs everywhere!! I will be calling Expedia and requesting an immediate refund.
Business response:
Thank you for the feedback. We regret the noise disturbance you encountered and apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a futur... read more
Room wasn’t very clean. Carpet either needed deep cleaning or replacement.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Thus property is not clean
Business response:
Thank you for your review. We appreciate you sharing these issues so we can make adjustments. Please rest assured that your comments have been shared with our team in an effort to improve our service. In the future, please know that our front desk is staffed around the clock to answer questions and resolve concerns while you are here, so always feel free to reach out. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Very disappointed ☹️ The facility was nice but the hotel hallways smelled horrible. Once you got off the elevator the hallway smelled like weed, the room smelled like smoke and a combination of weed. Turned my family off. Staff was friendly. I understand it is people who don't respect others but I won't stay again.
Business response:
Randall, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Didn’t like it
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.