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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting. Every room was dirty and poorly kept. Simply shameful conditions. When the property caught on fire due to a careless cigarette disposal, it was discovered that the fire extinguishers were empty and expired. Just awful.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Trip ruined by fire at hotel. So the hotel caught on fire due to what was supposedly someone smoking outside of the room. I understand this is not the hotels fault. However the fire department shut the hotel down and we were out of a room at 4:30 am. The hotel was only going to reimburse for the following evening, and would do nothing about the night of the incident. Luckily Hotels.com stepped up and reimbursed for the additional night.
I realize that Extended Stays are basically a step up from a homeless, shelter, so I always try to set my expectations accordingly. Usually, they're a perfectly adequate place to say provided you're not spending much time there awake. This one didn't meet even that low bar. The light fixture in the bathroom was hanging from one screw, there were beads and what I sincerely hope was a lump of melted chocolate on the floor from the last guest, and the sheets were the only bed coverings that looked like they'd been recently wash... read more
I arrived after midnight - having called about 30 minutes before arriving to make sure my room was still available - when I arrived the front desk clerk - wearing slides, a hoody pulled tight over his head, and sweatpants - had to go knock on doors to make sure a room was available - then he went upstairs with sheets to make the room ready - needless to say the room wasn't cleaned AT ALL. He didn't even have a top sheet for the bed, and then the comforter was helter-skelter. Good news - I did get the room for free - ONLY rea... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Requested non smoking room per reservation and was placed in a smoking room. Found bedding and pillows to be extremely used and uncomfortable.
Business response:
Thank you for sharing your concern. We sincerely apologize for the reservation issue and regret the inconvenience it caused. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Also, we regret the inconvenience caused due to the discomfort you had with the bedding. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The room didn't have a coffee pot, dishes...not even a cup or glass. Apparently, it was available upon request, but that's very inconvenient and a lot of extra work. The room smelled funny and wasn't totally clean. There was a weird smell in the hallway too. I paid extra for daily cleaning service and my room was never cleaned, even though I reminded the staff each day. I was originally scheduled to stay from June 26th until July 4th, but I checked out early because of the poor cleanliness. When I checked out a few days earl... read more
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. As we work with best available rates, published rates may vary daily based on average room demand. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Man... read more
Very small. Hardly any channels on the tv. No pool and when they said you can go go our other hotel 2 blocks over , they wouldn’t let you use it. Bathroom was dirty. Burners didn’t work great.
Business response:
Jeffrey, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
An "extended stay" should include better amenities (better breakfast, a commons area, fitness room,etc). At this price level, there should be more.
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.