This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Linen and towels were already used. I had my kids with me. They should have a cleaning crew who is cheap and cheating or the management don’t care
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
The bathroom is not clean,however the customers service was great
Business response:
Thank you for the feedback. Although you liked our services, we are sorry for the cleanliness issues you experienced in the bathroom. Your concern regarding housekeeping has been shared with the appropriate team to ensure a better experience going forward. Thank you again, and we hope to make it up to you on your next visit to the area. Sincerely, Hotel Management
This property was filthy. I had a large hole cut out of the ceiling with nothing to cover it. No hair dryer. The ironing board looked like someone bled all over it.
Business response:
Trish, please accept my sincere apology for the difficulties you encountered with your room as well as with in-room amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We understand the frustration and truly hope you will reconsider giving us another opportunity to serve you, Sincerely, Hotel Management
Facility is clean. Never received room-service during the week I was there.
Business response:
Rodney, thank you for being our guest. We are sorry for the issue you faced and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Unfortunately they did not do a good job cleaning the room. In the kitchen cabinets were empty cases of beer with empty bottles. Drawers in the night stand had trash in them. Cigarette butts in my air conditioner. 0 amenities and I mean ZERO! I will probably avoid these properties all together. Should have done Holiday Inn Express or La Quinta.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
Advertized as continental breakfast. Not anyrhing.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
That we had to wait nearly 30 minutes to check in. There were 2 other families waiting. We kept ringing the bell and calling and no one came. Finally someone came from another hotel to check everybody in. My husband was waiting in the car and called the 800 number. When he finally got someone they asked what do you want me to do? You might be close to the airport but I will never use this hotel again. I did speak to the manager and she gave us a 30% discount but we felt they could’ve done more. If I had cancelled before 6pm ... read more
Business response:
We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback has been shared with the appropriate individuals. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Not very good, will not stay again. No dishes at all even if presented as a property with kitchen. No cleaning during the stay, short blankets, fan in the bathroom works so noisy
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We have alerted our engineering team about the bathroom fan so we can fix the problem going forward. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will be sure our front desk communicates this m... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.