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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is an old hotel. It smells very bad. Everything is outdated. Breakfast wad bad. In fact it was not a breakfast as they claimed. No housekeeping. Dirty everywhere. Disgusting smell in the bahtroom Staff was not good. There was one vending machine in entire hotel. It was not worth it to pay that much money for the hotel. I don’t think it is considered as a hotel. In fact it should be inn or motel.
Business response:
John, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Cathy, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Old facilities heater was old, sink was not cleaned.
Business response:
Please accept our apologies for the cleanliness issues you experienced and that our property fell short of your expectations. Your concerns have been shared with the appropriate individuals in an effort to improve our future guests' experience. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible experience. I would like to file a complaint about the condition of the bathroom. Shower was completely broken and we had to skip our shower after paying so much money.
Business response:
Please accept our sincere apologies for the maintenance issues you experienced in your bathroom. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
there was a leak and wet floor in the Bathroom. No Coffee Machine. House cleaning did not come in the room and make the bed or give fresh towels to the room.
Business response:
Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, this service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you for being our guest, and we invite you to come back and stay with us the... read more
They refused to check my bag for a few hours before I could check in. Their idea of breakfast was a cup of coffee and a packaged muffin.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Also, we regret the inconvenience you had regarding holding your bag until you came back for check-in. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.