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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hair on the bed in the sink and in the tub. When I first checked in the guy was on his phone the entire time and had an attitude.
Business response:
Terrance, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Weekend Review The bathroom in our room was dirty, there was hair left from the previous guest. The breakfast was only small bites not a meal. Considering how much I paid I am thoroughly disappointed with my stay.
Business response:
Brandi, we are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This room is filthy! They dud not change the sheets (there is a spot on them) floor wasnt vacuumed, windows were open and found out because someone smoked in the room and its non smoking...horrible place! Do not stay here!!!
Business response:
We are sorry for the service and cleanliness issues you encountered while staying with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely
Dirty
Business response:
Jack, we know that a fresh, clean hotel sets the tone for a pleasant stay, and we, regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Have no response. Did not stay. But was charged for the stay.
The front desk associate named Nu, was extremely accommodating. After a quick check in, I found a filthy bed with stained, dirty sheets, a nasty used bandaid at foot of sheets and evidence of bedbugs. Nu apologized, checked me into another room, and the called to check to make sure the room was ok. He was the only bright light of my stay. Breakfast was a joke..packaged oatmeal and boxed cereal. Outlets in bathroom wete rusted and you had to stretch a cord across toilet to dry hair. Is that even to code?
Business response:
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. On a positive note, we appreciate you recognizing Nu. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bugs in the bed. Room smelled bad. Staff mumbled and woyld not look me in the eye when talking
Business response:
We are sorry for the service and cleanliness issues you encountered while staying with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not clean guy at front desk not friendly elevator broken had to do 3 flights of stairs not good at all
Business response:
Thank you for taking the time to evaluate your stay. We are sorry for the issues you had with our elevators and for your disappointment with our front-desk service. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.