This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DIRTY SMELLED OF MARIJUANA NO SERVICE AT ALL HORRIBLE
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very slow checkin and no receipt available on checkout. Poor offerings for breakfast.
Business response:
Virgil, we are sorry you were unhappy with our breakfast offerings and that our hotel did not meet your expectations. Your feedback will be shared with our brand leaders to determine new breakfast choices. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
I never saw a room because even though I prepaid for my room AND called to let the front desk know I came in after midnight, they gave my room to someone else.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the futu... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Really? After-hours desk staff churlish. Elevator out of service - had to pull a clothing change and toiletries out of the car and walk up to our third floor room. The staircase, like other public areas, was dirty. The accommodations were clean and functional but spartan, as were the "breakfast" options - stale granola bars, mini muffins and instant oatmeal. This may be par for the course for the chain's target market, but is completely unacceptable in relationship to the rate that was charged. You need to review your rel... read more
Business response:
John, we are sorry for not meeting your expectations and for the difficulties you had. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be discussed with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
An Awful Experience DO NOT stay here... it was awful! The room was awful and not up to standards (sink was disgusting, sheets are very cheap material and the bed was not comfortable at all). Also, this area is a VERY HIGH break in area and our car was broken into while staying at the hotel overnight and there was multiple break ins that same night at this area.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. The security of our guests and their property is of utmost importance, and it is extremely concerning for us to read your comments about theft. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welcome you bac... read more
Old, tired, smelly. Not stay there again. There is another extended stay down the street. Stay there instead.
Business response:
Thank you for choosing our hotel on your visit to the area. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bugs Check in was a disaster. The room was clean but there was a roach crawling across the wall. Upon checkout the hotel charged my debit card for the room so I essentially paid for the room twice. When I called to talk to someone about it the front desk receptionist was very rude and nasty with me.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future.
It's not a nice place. Staff is indifferent at best. Breakfast is a granola bar.
Business response:
Eric, we apologize our service and amenities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.