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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best This is a sad hotel with minimal staff. The people are pleasant enough but can't do all that needs to be done. Several times during my stay there was a sign at the front desk with a cell phone # to call if you needed help, because the manager was upstairs cleaning rooms. Rooms are clean but depressingly dark. Windows were foggy but that was okay because the view was of the parking lot. For an airport hotel this is not particularly soundproofed. "Breakfast" consisted of coffee and hot water for instant oatmeal. N... read more
Business response:
Dear Guest,Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience.We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Do not recommend The hotel lobby was dirty, the staff attempted to be helpful, but was not at all professional in appearance. I was unable to stay due to it being over booked even after being paid for. The people lingering outside the hotel made me glad I was unable to stay, they also appeared disheveled.
Business response:
Dear Maria,We sincerely apologize for not being able to provide you with a room and for the inconvenience this caused. This is not a common occurrence, and we have procedures in place to prevent such situations. Your concerns about cleanliness and staff professionalism are taken very seriously. We will address these issues with our housekeeping team to ensure they are resolved. On behalf of our entire team, please accept our apologies for not meeting your expectations. We hope you will consider giving us another opportunity ... read more
Really Bedding was dirty with a dead bug. Switched rooms and no towels were available
Business response:
Dear Guest,We sincerely apologize for the unacceptable condition of the bedding and the lack of towels in your new room. This is far below our standards, and we understand how distressing this must have been for you. We are addressing these issues with our housekeeping team to ensure such oversights do not occur again. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. Thank you for bringing this to our attention. We hope you will consider giving us another chance to prov... read more
Bed sheets dirty
Business response:
Dear Yvan, We sincerely apologize for the unacceptable condition of the bed sheets during your stay. Cleanliness is a top priority, and we regret that we did not meet your expectations. Please be assured that we are sharing this issue with our housekeeping team to ensure it does not happen again. Thank you for bringing this to our attention.Sincerely,Hotel Management
Poor service
Business response:
Dear Julia,We are sincerely sorry to hear about your experience. Your feedback is invaluable, and we are addressing this matter with our team to ensure improvements moving forward. We strive to provide exceptional service to all our guests, and we hope you will give us another chance to exceed your expectations on your next visit. We look forward to welcoming you back soon for a more positive stay.Sincerely,Hotel Management
No Water No Accommodations No Accountability I booked 2 hotel rooms traveling for business. I check in after a 14 hr manual labor work day in the heat only to find out after we checked in that they shut the hotels water off. Four grown men couldn’t shower, wash a face, brush teeth after such a day. No accommodations were made. As of now no refund was offered or relocation to a sister hotel etc. Over all this stay was the worst of my work year.
Business response:
Dear Ricardo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The property was filthy, smelled horrible, leaks all over, no comforters, no shower curtain, no window curtain. There was not even a mattress to sleep on, had to sleep on a cot.
Business response:
Dear Catrina, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Also, we regret that our in-room amenities did not meet your expectations. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your... read more
Horrible experience need lots of maintenance in rooms I stay without water for shower for 2 days
Business response:
Dear Ramon, We sincerely apologize for the inconvenience you experienced during your stay. Please know that addressing maintenance issues promptly is a top priority for us, and we regret any discomfort caused. Your feedback is invaluable as we strive to improve our services. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.