This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible The hotel is run down. Our mattress had a deep dip in it. The room was nonsmoking but there was cigarette smoke coming in from the bathroom fan/vent probably from the next door room. We moved to a different room on the second floor. Pot smoke lingered in the hallway. The tv was very dim and difficult to watch anything on it. The outside of the hotel was run down and landscaping has been neglected for years. Very disappointing!
Business response:
Dear Guest, We sincerely apologize for the disappointing experience during your recent stay. We regret the issues you faced, including the uncomfortable mattress, smoke odors, dim TV, and neglected exterior. While we acknowledge the limitations you experienced, we are committed to making improvements. Your feedback is crucial for us to address these problems effectively. We are enhancing our facilities and ensuring a more pleasant and comfortable environment for all our guests. We hope you will consider giving us another opp... read more
Rooms were horrible. Dirty and not fit to stay in. Stains on bed sheets - was horrible. Front desk staff was very helpful and understanding
Business response:
Dear Kelly, We sincerely apologize for the issues you are having with our housekeeping service. Your review is invaluable, as we are committed to providing the best experience for our guests. We have addressed these issues appropriately. On the other hand, we are happy that our dedicated team could assist you, ensuring that every room was immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely, Hotel Management
-
This property was not what it seemed online walked in the entire hotel smelled of weed and then the elevator was very sketchy sounded like it could go out at any moment there was broken pieces inside the elevator got to the 3rd floor where my room was and piece of the ceiling was missing and the entire hotel was hot and muggy felt like there was no air conditioning and our room was very disappointing the carpet was disgusting
Business response:
Dear Brittanie, Thank you for bringing your concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned, including the odor, elevator condition, and room cleanliness, are being taken seriously. We are sharing these matters with our team to ensure improvements are made. Your comfort is important to us, and we regret any inconvenience you face. We hope you will consider staying with us again in the future for a more positive experience.Sincerely,Hotel Manag... read more
Don’t waste your money. The room itself was okay, but there was a broken cabinet door that I better not get charged for. I guess they’re really trying to be eco-friendly because they wouldn’t give us new towels until we stayed there for a week (although they were provided upon request), and I had to take a cold shower at 6:15am on a Saturday because evidently their hot water heater can’t keep up with the demand (I got up earlier on Sunday and the shower was fine). Water pressure was also pretty weak. We won’t be staying here... read more
Business response:
Dear Thomas, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Please be assured that you will not be charged for pre-existing damages, such as the broken cabinet door. We regret any discomfort caused. Your comments regarding water pressure have been noted. We appreciate your insights and will share these concerns to improve our services. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
No dining, outdated rooms,bad smell, no maid service. Broken doors. Bad location, no nearby restaurants.
Business response:
Dear Carl, Thank you for choosing to stay at our hotel. We're truly sorry to hear about the multiple challenges you faced during your stay. Your concerns regarding dining options, room condition, and cleanliness are deeply concerning to us. Please accept our sincerest apologies for any inconvenience caused. We will work to address these issues and improve our services. Your feedback helps us prioritize areas for enhancement, and we're committed to ensuring a better experience for all our guests. We do hope you will give us a... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.