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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ugh…… This place needs a facelift asap. Our room smelled like cigarettes and the windows were filthy. The public hallways were nasty and there were holes in the ceiling throughout the entire building. I usually don’t give bad reviews but this is definitely an exception.
Business response:
Dear R. Brian, We appreciate you being our guest and sharing your observations. Your comfort is paramount, and it saddens us to hear about the cleanliness and maintenance concerns you experienced. Please accept our sincere apologies for any inconvenience caused. Rest assured, we will take steps to address these issues and enhance our facilities. We understand your disappointment, but we hope you'll reconsider and give us another chance to provide you with a much-improved experience in the future. Your satisfaction is importa... read more
Will not stay here again! Booked a room here as I had an early flight the next morning. Place was ran down. Hotel smelled of pot! Outside doors did not lock. People had guns in their waist bands. Did not feel safe!
Business response:
Dear Angela, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The hotel stay was poor The towels were dingy the room had an order. The hallway smell of garbage from the trash room. I will never stay there again. However, the check in staff & check out staff was very nice.
Business response:
Dear Alfredo, Thank you for taking the time to review our hotel. We sincerely apologize that the overall condition of our accommodations fell short of your expectations. We are committed to providing a fresh and inviting environment, and your observations will be addressed with the team for improvement. We're pleased to hear that our staff provided friendly service. We hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management
Won't be back Fan made loud noise all night. Hallways smelled bad. Elevators dirty and rugs stained. What they call breakfast is included in my picture. No coffee in room.
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sincer... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.