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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
our room had no air, phone did not work, outlets did not work. Was put in room 212 and that room was not supposed to be rented out. We did talk to the worker at the desk and we were to be refunded our 1st night, and it never was. They did put in a new air conditioner so the 2nd night was ok.
Business response:
Dear Cheryl, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Stinky and run down Stinky and dirty hotel.
Business response:
Dear Yetendra, Thank you for evaluating your visit to our hotel. Our goal is to provide a clean and hospitable environment for our guests. Therefore, we sincerely apologize for failing to meet the high standards you should always expect from us. Although this does not change what has transpired, we will share your concerns with our housekeeping team to ensure such oversights are not repeated. Your feedback is invaluable to us as it helps us improve our guests' satisfaction moving forward. We hope you will consider choosing u... read more
The property was gross. They had open wires hanging from the roof on the 3rd floor it smelled awful. The hallways say “no smoking but there are clearly people smoking cigarettes” I could hardly breath. They gave me 4 rooms that were so disgusting I wanted to leave. 2 of the rooms were not cleaned and had random stuff throughout (old food containers etc). The 3rd room they gave me didn’t lock and I was able to just walk into the room so I did not feel comfortable staying there since there was no lock on the door. The 4 rooms ... read more
Business response:
Dear Iman, We are truly sorry to hear about the numerous issues you encountered during your recent stay. Your feedback regarding the cleanliness of the property, safety concerns, and the behavior of our staff is deeply concerning, and we sincerely apologize for any inconvenience or discomfort caused. Please know that this does not reflect the standards we strive to maintain. We are actively addressing these issues with our team to ensure better maintenance and cleanliness concerns and to enhance their professionalism and att... read more
Turned on the heat and the unit had a terrible smell had to turn off smelled like sewer odor.
Business response:
Dear Charles, We apologize for the inconvenience and discomfort you experienced with the odor from the heating unit. This is certainly not the experience we want for our guests, and we'll promptly address this issue to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
Outdated and dirty This was just passing through so it was manageable, but not enjoyable. The rooms were very outdated and dirty.
Business response:
Dear Kara, We sincerely apologize that your recent stay did not meet your expectations. Your feedback about the outdated rooms and cleanliness concerns is concerning, and we regret any discomfort this may have caused. We take these matters seriously and will address them promptly to improve our accommodations. Your comfort and satisfaction are paramount to us, and we appreciate you bringing these issues to our attention. We hope to welcome you back in the future for a more enjoyable experience. Thank you for sharing your fee... read more
Had to change rooms as bathroom got locked. Beds not so good and utensils not available for cooking
Business response:
Dear Sayan, Thank you for being our guest and for taking the time to review your stay. We apologize for the inconvenience you experienced during your stay with us. It's disheartening to hear about the issues with the locked bathroom and the quality of the beds, as well as the unavailability of cooking utensils. We take your feedback seriously and will address these issues to ensure our guests have a more comfortable and convenient experience. Your satisfaction is important to us, and we want to make things right. We apprecia... read more
Sigh Terrible, hot water would work, got moved to a room with known issues...key didnt work...couldnt leave cuz id have to get a new key or ask the attendant each tine
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We are deeply sorry for the series of issues you encountered during your recent stay with us. Your experience falls short of the standard of service we aim to provide. Please accept our sincere apologies for the inconvenience caused by the hot water and key card problems. We take your feedback seriously and will address these issues to ensure a smoother and more enjoyable stay for our guests. We understand your frustration and appreciate your patience.... read more
This place was so dirty. I had to change rooms initially because my room had urine in the toilet and dirt all over the floor. This insinuates that they gave me a dirty room. The whole building smells like cigarette smoke. The carpets are stained and unvacuumed, and the elevator floors and the rest of the hardwood floors are not mopped or cleaned.. This was not worth the money I paid.
Business response:
Dear Melodie, We deeply regret the disappointment you experienced during your stay. Providing a clean and comfortable environment is paramount, and we apologize for failing to meet this standard. Your concerns regarding the cleanliness of the room and the overall condition of the property are taken seriously, and we will address them promptly with our housekeeping and maintenance teams to ensure immediate improvements. Please accept our sincere apologies for the inconvenience you endured. Your feedback is crucial in helping ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.